• Resolved Rodrigo

    (@rfemini)


    Hello, after putting my website into production and performing the first backup.
    I receive information that something went wrong.
    Debug code: IMC-ut8BFKr5-75798
    Is it possible to help me?
    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @rfemini ,

    Your debug code, tells me that the backup was cancelled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout directive in Apache configuration.

    We have alternate backup method, that can bypass this limitation.
    Simply, follow below steps, there are also other things you can improve.

    Please open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that worked for you 🙂
    Thank you!

    Thread Starter Rodrigo

    (@rfemini)

    Hi @mixha,
    After careful guidance, the backup was carried out successfully 🙂

    Now I’m going to perform a restore to see if it’s working.

    Thank you for your help.

    Plugin Support MixHa

    (@mixha)

    Hey @rfemini,

    Happy to hear that the process went fine! Feel free to open a new ticket if you ever face any hick-ups in the migration process. We are always eager to help.

    And if you are satisfied with the Backup Migration plugin, please consider to rate it. 😉

    Kind regards

    Thread Starter Rodrigo

    (@rfemini)

    Hi @mixha,
    I restored the backup to a clean VM with WordPress.
    The restoration went mostly smoothly.
    I am very satisfied with the backup solution. 🙂

    Thank you so much

Viewing 4 replies - 1 through 4 (of 4 total)

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