Hello,
1) When submitting a ticket it is viewable for Admins and Customer in both osTicket SCP aswell as in our plugin.
– If that doesn’t work for your setup then something is bugged there
2) If you submit a ticket online your self you do not obtain a confirmation email in your inbox instead you can see your created ticket in your ticket list (no email required).
Admins depending on your osTicket settings will receive a notification email of an new ticket/new reply
3) If a admin replies (in either scp or wp-admin) the customer will receive a reply email from the admin.
Regards,
Marco
Regardless of the notification, when the ticket is submitted on the front end, the ticket doesn’t get processed on the back end. The admin can see all of the live tickets that were made prior to using the bridge plugin on the back end so I know it’s reading the database as it should. It’s just not posting correctly when using the plug-in on the front end.
If that makes sense.
Hello,
Doesn’t really make sense
It does however sound like a broken user in osTicket (it’s the only time we seen this issue before).
You can try registrating a new user with new email and see if that one works as expected. (if so you will need to remove the broken user from osTicket db manually).
Either way i can confirm this is not normal behavior of the plugin.
all tickets submitted gets processed in osTicket and viewable in admin, frontend, and SCP.
Hello,
On a side note: 1.8 seems no longer to work with our plugin (user management totally changed between 1.8 and 1.9).
So if you run osTicket 1.8 please update to 1.9
Regards,
Marco
I’ve updated to 1.9. I also went as far as re-installing the plug-in. I am still unable to create a ticket on the front end of the plug-in successfully. Any ideas?
Since 1.2.0 we added attachment (single file) it’s a bit crude (we will have it fine tuned soon including multi file attachments).
it depends on de osticket file attachment plugin (so files are stored in an actual location rather then a mysql blob that clutters the size of your db).
though i have not had any reports that that causes issues it might be the cause why it’s not working.
If you want we can take a look for you.
I went to the stand alone osticket back-end and created a test ticket. I then went to the back-end part of the wordpress plugin and deleted the ticket manually and it removed it in both the plug-in and the stand alone. So the plugin is communicating with the database, but when a ticket is trying to be created on the front-end of the plug-in, it doesn’t get posted. What else could be the issue here?
Well..
all the normal issues already been discussed.
Corrupted osTicket user on that email address (when submitting from WP).
not properly setup, or a conflict.
Without more detailed information or taking a look my self i really wouldn’t be able to give more useful information then what i already given.
How did you want to go about looking yourself?
WP admin access / FTP access / SCP access (admin).
you can send the login details to: m.tiggelaar (at ) key4ce.com
we should have it fixed up within 48 hours.
i haven’t received any login details yet.
can you please verify you send it to the right email address?
Sorry. I just realized that the e-mail client I was using lost it’s internet connection and didn’t reconnect. You should have the information now. Please verify with me if you have it.
Got it now thank you 🙂
I am still in the offline mode, i had to uninstall the plugin and reinstall.
Here are my observations.
After installing the new plugin from wordpress, i can see the create ticket. but i cannot create a new ticket because there is no category and also, no priority.
I am still seeing the offline mode despite that the database has been created.
Thank you.
