Creating tickets as Admin

  • Resolved mishmash007

    (@mishmash007)


    8 years, 6 months ago

    Hello,

    is it possible with the current version of Awesome Support (or planned in a future version) for the admin to open tickets for users?

    Is there a way this can be done?

    Thank you,
    Mishmash

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 6 months ago

    Hi:

    Yes, you can. Just go to TICKETS->ADD NEW and you can set the TICKET CREATOR field in the ticket details metabox to the name of the customer.

    Thanks.

    Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 5 months ago

    Hi – its been a while since our last reply on this issue. Since we haven’t heard back from you we’ll assume this is resolved and so we’re closing this issue. If you need to reopen it just post a reply here or open a new thread.

    Thanks for using Awesome Support!

Viewing 2 replies - 1 through 2 (of 2 total)

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