Hi @myadrenallife,
I’ve checked your Registration page: https://www.wordpress.myadrenallife.com/ and the credit card fields appear to be loading correctly.
Does the issue occur the moment you try to make the payment?
Yes, I have had multiple customers tell me when its trying to process the credit card it just spins and never processes – apparently this has been happening for a few weeks and as soon as one customer in our our forum mentioned it many others tagged on saying they had the same issue – I also tried and had the same issue. It loads fine just doesn’t process.
In this case:
- Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a screenshot with everything you active on your site (make sure the plugin version can be seen)?
- Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
Note: Since this is a public forum, please make sure all sensitive/private information is hidden/blurred from the screenshots.
Note: You can use a site like https://snipboard.io/ to share the screenshots.
What a pain in the rear end – there is no way in your form to actually upload images unless they are linked to a URL.
Hello @myadrenallife,
Thank you for providing the screenshots. It looks like you have overlooked the following request:
Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways -> and send a screenshot from there (please make sure all the settings from that page can be seen)?
Could you please send this one as well for us to better understand the issue at hand?
Note: Since this is a public forum, please make sure all sensitive/private information is hidden/blurred from the screenshots.
Note: You can use a site like https://snipboard.io/ to share the screenshots.
