CreditCard Payment Issue

  • Resolved masterwu

    (@masterwu)


    4 years, 6 months ago

    Hi there,

    i have a problem concerning payments with creditcards. I was in contact with the stripe support.

    Answer from them:

    Well I was checking your account and I can see in other payments that the 3D secure was successful and complete
    So the thing here is that the payment wasn’t declined or failed, just incomplete
    This is from your customer’s side
    I cannot see any issue on the payment, so you have to tell to your customer to re-attempt making sure that they complete the 3D secure or 2 factor authentication
    I see, so in this case you have to contact WooCommerce support, in order to check if the 3D secure has some issues there, here I cannot see issues

    According to them everthing seems ok.

    What is the problem:

    Tried to enable the test modus in the plugin. Tried to pay with a creditcard (4000000000003063) that obligates 3Dsecure. The payment “fails” and shows me the same behaviour that real customers described. I was redirected to the checkout process. The backend in stripe says: requires_action (3dSecure).

    I have enabled in Debug mode the “Log error messages”.

    2021-11-30T13:49:11+00:00 DEBUG
    ====Stripe Version: 5.8.1====
    ====Start Log====
    Stripe PaymentIntent pi_3K1WhlHiZ5ABmLgH0RCqdZrm requires authentication for order 4635
    ====End Log====

    2021-11-30T13:51:09+00:00 DEBUG
    ====Stripe Version: 5.8.1====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====

    2021-11-30T13:51:09+00:00 DEBUG
    ====Stripe Version: 5.8.1====
    ====Start Log====
    Stripe live mode requires SSL.
    ====End Log====

    2021-11-30T13:51:09+00:00 DEBUG
    ====Stripe Version: 5.8.1====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====

    Thanks for the help!

    Cheers
    Richard

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darcie

    (@darciemg)

    4 years, 6 months ago

    Hi @masterwu,

    From the conversation with Stripe, it sounds like a customer checked out with a 3D Secure card, but they did not validate their identity to complete the payment.

    When a 3D card is used, your customers will see a pop-up asking them to verify with a push notification, a text message, or some other requirement of their bank.

    Tried to pay with a creditcard (4000000000003063) that obligates 3Dsecure. The payment “fails” and shows me the same behaviour that real customers described. I was redirected to the checkout process.

    When the authentication fails, the customer comes back to the checkout page and should see a message to try again or use another form of payment. What you’ve described seems correct.

    I’m not sure what is not working from your description, as it sounds like the process worked as intended for an unverified 3D Secure card. Are you saying that the modal to verify is not appearing on the site, or is something else not working as expected?

    Rashed Ripon (a11n)

    (@rur165)

    4 years, 6 months ago

    Hi there,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘CreditCard Payment Issue’ is closed to new replies.