Crital error

  • Resolved cbm webdesign

    (@cbm-webdesign)


    1 year ago

    Hello, The tiktok feed plugin caused a critical error on my website. I am using the latest version of WordPress, with the latest version of Divi. Is it a conflict with Divi? Will it be resolved or should I look for another plugin? Kind regards, Claudia

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    1 year ago

    Hi @cbm-webdesig,

    Thank you for contacting us! I’ve tested the latest version of the plugin on my end and wasn’t able to reproduce the error, so this might be a local conflict with another plugin or your theme. Here are a few steps you can try to resolve it:

    1. Clear all site caching.
    2. Disconnect and reconnect your TikTok account.
    3. Delete and reinstall the plugin.

    If the issue continues, kindly open a support ticket using our form here: https://smashballoon.com/support/ and include a debug log with more details about the fatal error. This will help us troubleshoot the issue more effectively and find a solution faster.

    Please let me know if you have any other questions, and I’ll be happy to help.

    Best regards 🙂

    Thread Starter cbm webdesign

    (@cbm-webdesign)

    1 year ago

    Hello,

    Thanks for your answer. I will ask my client to log in again, and then see how it goes with the plugin. I will let you know if there is an error again. Kind regards, Claudia

Viewing 2 replies - 1 through 2 (of 2 total)

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