Critcal error when opening WooCommerce settings
-
My webshop is experiencing issues with the Mollie plugin activated. Navigating to WooCommerce causes a fatal error. Also, my customers can’t complete orders.
Any ideas on how to fix? Running latest updates on WP and plugin’s.
THanks in advance
-
Hi @silkystudios,
This is likely a conflict with a different plugin. Would you mind sharing your WooCommerce system report with us so we can learn more about your site?
To potentially resolve the conflict, can you please disable Mollie and then install this package?
https://drive.google.com/file/d/1bnhid05PsCs3ZzGsFcWNkD0HRzUE8BK_/view
After installing, please activate the version with the description “TEST PACKAGE FOR GUZZLE” to see if the issue persists.
Thanks!Kind regards,
NiklasThanks for helping Niklas! Your patch(?) worked, everything works fine now.
What causes this problem?
Will this package be updated?
Sysrep below:
### WordPress Environment ### WordPress address (URL): https://kirstenjassies.nl Site address (URL): https://kirstenjassies.nl WC Version: 5.0.0 REST API Version: ✔ 5.0.0 WC Blocks Version: ✔ 4.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.9.0 Log Directory Writable: ✔ WP Version: 5.6.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.27 PHP Post Max Size: 128 MB PHP Time Limit: 30 PHP Max Input Vars: 10000 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.34-MariaDB Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wp_ Totale databasegrootte: 39.52MB Database datagrootte: 33.39MB Database index grootte: 6.13MB wp_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 2.22MB + Index: 1.17MB + Engine InnoDB wp_comments: Data: 9.03MB + Index: 0.56MB + Engine InnoDB wp_iconpresslite_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_iconpresslite_icons: Data: 0.28MB + Index: 0.00MB + Engine InnoDB wp_irecommendthis_votes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_order_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_order_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_question_answermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_question_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_review_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_sections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_section_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_learnpress_user_itemmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_learnpress_user_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 3.02MB + Index: 0.08MB + Engine InnoDB wp_postmeta: Data: 8.50MB + Index: 1.94MB + Engine InnoDB wp_posts: Data: 7.38MB + Index: 0.38MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_top_ten: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_top_ten_daily: Data: 0.33MB + Index: 0.00MB + Engine InnoDB wp_tutor_earnings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_tutor_quiz_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_tutor_quiz_attempt_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_tutor_quiz_questions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_tutor_quiz_question_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_tutor_withdraws: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_indexable: Data: 0.30MB + Index: 0.27MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.48MB + Index: 0.33MB + Engine InnoDB ### Post Type Counts ### attachment: 352 custom_css: 1 elementor_library: 48 jet-popup: 3 lp_course: 6 lp_lesson: 684 lp_order: 29 lp_question: 118 lp_quiz: 60 mc4wp-form: 1 nav_menu_item: 11 oembed_cache: 1 page: 36 post: 163 product: 4 revision: 228 shop_coupon: 1 shop_order: 278 shop_order_refund: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (27) ### Mollie-betalingen voor WooCommerce: door Mollie – 6.1.0 Akismet Anti-Spam: door Automattic – 4.1.8 Dupliceer pagina: door mndpsingh287 – 4.3 Elementor: door Elementor.com – 3.1.1 GA Google Analytics: door Jeff Starr – 20210211 I Recommend This: door Harish Chouhan Themeist – 3.8.3 IconPress Lite: door IconPress team – 1.4.9 Voeg header en footers in: door WPBeginner – 1.5.0 Social Feed Gallery: door QuadLayers – 3.2.0 JetElements For Elementor: door Crocoblock – 2.3.3 JetPopup: door Crocoblock – 1.4.0 Loco Translate: door Tim Whitlock – 2.5.1 MC4WP: Mailchimp for WordPress: door ibericode – 4.8.3 Meks Easy Photo Feed Widget: door Meks – 1.2.3 One Click Demo Import: door ProteusThemes – 2.6.1 Pixel Caffeine: door AdEspresso – 2.3.0 Pixelwars Core Shortcodes: door Pixelwars – 1.0.0 Pixelwars Core: door Pixelwars – 1.3.0 Really Simple SSL: door Really Simple Plugins – 4.0.9 Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.4 Selection Sharer: door J.C. van Gent – 0.4 Top 10: door Ajay D'Souza – 2.9.5 Banner voor GDPR-toestemming voor cookies: door termly – 2.3.15 WooCommerce: door Automattic – 5.0.0 WordPress Importer: door wordpressdotorg – 0.7 Yoast SEO: door Team Yoast – 15.9 WPFront Scroll Top: door Syam Mohan – 2.0.2 ### Inactive Plugins (4) ### LearnPress: door ThimPress – 3.2.8.7 Mollie Payments for WooCommerce: door Mollie – 6.1.0 Tutor LMS: door Themeum – 1.8.3 WooCommerce MyParcel: door MyParcel – 4.1.5 ### Must Use Plugins (1) ### Elementor Safe Mode: door Elementor.com – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Winkelbasis: #1811 - /shop/ Winkelmand: #1812 - /cart/ Afrekenen: #1813 - /checkout-2/ Mijn account: #1814 - /my-account/ Algemene voorwaarden: ❌ Pagina niet ingesteld ### Theme ### Name: Efor Version: 6.0.4 Author URL: https://themeforest.net/user/pixelwars Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema WooCommerce Support: ✔ ### Templates ### Overrides: efor/woocommerce/archive-product.php efor/woocommerce/content-product.php efor/woocommerce/content-single-product.php efor/woocommerce/global/wrapper-end.php efor/woocommerce/global/wrapper-start.php efor/woocommerce/loop/loop-end.php efor/woocommerce/loop/loop-start.php efor/woocommerce/loop/pagination.php efor/woocommerce/single-product.php efor/woocommerce/content-product_cat.php versie 2.6.1 is verouderd. De hoofdversie is 4.7.0 Outdated Templates: ❌ Leer hoe te updaten ### Action Scheduler ### Afgerond: 114 Oldest: 2021-01-31 09:00:56 +0000 Newest: 2021-03-02 11:10:25 +0000Hi @silkystudios,
Thanks for the feedback and for the system report.
The conflict is with the plugin Pixel Caffeine, or more precisely with GuzzleHttp, a library used by both Mollie and Pixel Caffeine.
When two plugins both depend on the same library, but in different versions, then conflicts like this can happen. There are methods to avoid issues like this, but up until recently, it was very difficult for us to implement.This fix will be included in our next update 6.2 which is scheduled for sometime later this month. This test package you have will not update, but your regular Mollie installation will show you when the new version is available, even when disabled.
Kind regards,
NiklasKilling it man, thanks
Just to add to this we are also having issue with it crashing our site when we go to woocommerce settings.
One of our other AWS plugins it seems is using a newer version of the aws sdk which is installed via composer.
“require”: {
“php”: “>=7.0”,
“composer/installers”: “~1.0”,
“aws/aws-sdk-php”: “3.*”
}This is conflicting with your version and giving a php fatal error.
We are trying to find a work around but had no luck yet.
You plugin fix zip above worked does this version just have an updated version of the php sdk?
Thanks
Hello @yasminwalsh,
This fix version I posted above contains a scoped version of the Mollie SDK.
Our plugin requires the Mollie SDK and the Mollie SDK requires GuzzleHttp (which is causing most of the issues). I am not aware whether any versions were changed for this fix. As far as I know, we have nothing to do with the aws-sdk.
All dependencies that are required by the Mollie SDK will be scoped from the next release, which will resolve many Guzzle-related issues, like the one you describe probably as well.Kind regards,
NiklasGood evening!
I encountered the similar issue today. I run this TEST PACKAGE FOR GUZZLE and have activated that. Then I get “Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.1.0″”. I’m not technical 🙂
Many thanks for your help.
Best regards
Hi @mysticarabia,
Sounds like you might need to upgrade your PHP version to at least PHP 7.1.
This can be done through your hosting panel.
I would recommend keeping your PHP version on a recent version like 7.4 anyway if you are still running an older version.
If you want us to take a closer look at your issue, then please create a support ticket as described in our documentation:
https://mollie.inpsyde.com/docs/how-to-request-support-via-website-widget/
Please include your WooCommerce system report which you can find under WooCommerce > Status.
Thanks!Kind regards,
Niklas
The topic ‘Critcal error when opening WooCommerce settings’ is closed to new replies.
