• Resolved burakakmanoglu

    (@burakakmanoglu)


    When adding a new event, I see a critical error on my website, and then when I check my emails, the error I receive is this

    Fout details
    ============
    Een fout van het type E_ERROR werd veroorzaakt op regelnummer 2621 van het bestand /var/www/vhosts/set-ijburg.nl/httpdocs/wp-content/plugins/eventprime-event-calendar-management/includes/class-eventprime-dbhandler.php. Foutmelding: Uncaught Error: Call to a member function getTimestamp() on bool in /var/www/vhosts/set-ijburg.nl/httpdocs/wp-content/plugins/eventprime-event-calendar-management/includes/class-eventprime-dbhandler.php:2621
    Stack trace:
    #0 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-content/plugins/eventprime-event-calendar-management/includes/class-eventprime-dbhandler.php(1174): EP_DBhandler->ep_event_weekly_recurrence()
    #1 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-content/plugins/eventprime-event-calendar-management/includes/class-eventprime-dbhandler.php(1394): EP_DBhandler->eventprime_update_event_recurring_events()
    #2 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-content/plugins/eventprime-event-calendar-management/admin/class-eventprime-event-calendar-management-admin.php(1532): EP_DBhandler->eventprime_update_event_post_meta()
    #3 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-includes/class-wp-hook.php(326): Eventprime_Event_Calendar_Management_Admin->ep_save_event_meta_boxes()
    #4 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #5 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
    #6 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-includes/post.php(5110): do_action()
    #7 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-includes/post.php(5212): wp_insert_post()
    #8 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-admin/includes/post.php(453): wp_update_post()
    #9 /var/www/vhosts/set-ijburg.nl/httpdocs/wp-admin/post.php(227): edit_post()
    #10 {main}
      thrown

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support epsupport

    (@epsupport)

    Thank you for reaching out and sharing the error details.

    To help us troubleshoot this issue, please try temporarily deactivating all other plugins to check if there’s a conflict.

    If the issue persists after following above step, please provide us with the following:

    • A copy of your Site Health information (You can find this in WordPress Dashboard → Tools → Site Health → Info tab → Copy site info to clipboard).
    • A screenshot of the Date and Time settings and Repeat settings under the Event Settings metabox on the event edit page.
    • Your server’s PHP version.

    This information will allow us to investigate the issue more effectively.
    Looking forward to your response.

    Thread Starter burakakmanoglu

    (@burakakmanoglu)

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    Plugin Support epsupport

    (@epsupport)

    Thanks for sharing the details.

    We are looking into this and will update you as soon as possible.

    Plugin Support epsupport

    (@epsupport)

    @burakakmanoglu

    We have forwarded this to our testing team for a detailed analysis and will update you soon.

    Plugin Support epsupport

    (@epsupport)

    @burakakmanoglu

    We have carefully reviewed your Site Health information, including your PHP version and WordPress setup, but were unable to reproduce the reported error on our end.

    Upon further inspection, we noticed that your site is also running the Eventozilla – Event Calendar – Elementor Widget plugin. Please note that Eventozilla is not fully WordPress-compliant and may lead to conflicts with EventPrime. We recommend temporarily deactivating Eventozilla and testing again to confirm if the issue persists

    Please share the results after you have verified; we will be on standby.

    Thread Starter burakakmanoglu

    (@burakakmanoglu)

    Thank you for your interest. I thought I had disabled the plugin you mentioned, but I must have forgotten. Incidentally, even if I got this critical error, when I pressed F5, it created a new activity and the site didn’t seem to have any problems, which was strange. I’ll write again if there’s another problem.

    Plugin Support epsupport

    (@epsupport)

    Hi @burakakmanoglu,

    Thank you for your update!

    Please don’t hesitate to reach out if you encounter any challenges.
    Our team is here to assist you promptly.

    Thread Starter burakakmanoglu

    (@burakakmanoglu)

    Even though I adjusted the recurrence of the event, this variable section at the bottom doesn’t work and doesn’t automatically create the recurring event — why could that be?

    Thread Starter burakakmanoglu

    (@burakakmanoglu)

    By the way, I got another critical error while recreating the event

    Plugin Support epsupport

    (@epsupport)

    Thank you for bringing this to our attention.

    To assist you further, could you please share the debug log with us? The debug log will help our development team identify the exact cause of the critical error.

    Looking forward to your response.

Viewing 10 replies - 1 through 10 (of 10 total)

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