Critical Error

  • Resolved hannahholz

    (@hannahholz)


    4 years, 11 months ago

    I am getting the following error every time I want to either delete an entry or edit one:

    Connections : Edit Entry
    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    I am able to unapprove entries instead of deleting them, but then I have to start from scratch and create a whole new entry.

    I also get the same critical error when I add a new entry. When I go back to the “manage” section, I can see that the entry was successfully added.

    Any help is appreciated. I’m definitely a novice at all this.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Steven

    (@shazahm1hotmailcom)

    4 years, 11 months ago

    One suggestion, please reach out to your web host support team and ask them where to find the PHP error log for your site. After you have learned that, do the action that causes the fatal error, then immediately view the log. Hopefully, something will be recorded that will shed light on the issue.

    A few other things to try:

    I hope this helps; please let me know what you learn.

    Plugin Author Steven

    (@shazahm1hotmailcom)

    4 years, 11 months ago

    This is being marked as resolved due to inactivity. If you still need help with this, please do not hesitate to reopen this ticket to let me know.

    Thread Starter hannahholz

    (@hannahholz)

    4 years, 10 months ago

    Sorry for the wait in replying. I had other IT try some things out and wanted to see first if they came up with anything.

    This is what shows up for errors when I click “edit”: 

    Fatal error: Uncaught Error: Call to undefined function ctype_digit()
in /hermes/walnacweb06/walnacweb06ai/b2268/pow.bwendt/htdocs/wp-content/plugins/connections/includes/class.retrieve.php on line 1376

Call stack:

cnRetrieve::entry()
wp-content/plugins/connections/includes/admin/pages/manage.php:206
connectionsShowViewPage()
wp-content/plugins/connections/includes/admin/class.menu.php:198
cnAdminMenu::showPage()
wp-includes/class-wp-hook.php:292
WP_Hook::apply_filters()
wp-includes/class-wp-hook.php:316
WP_Hook::do_action()
wp-includes/plugin.php:484
do_action()
wp-admin/admin.php:259
    Plugin Author Steven

    (@shazahm1hotmailcom)

    4 years, 10 months ago

    RE: Call to undefined function ctype_digit()

    According to http://php.net/manual/en/ctype.installation.php
    “Beginning with PHP 4.2.0 these functions are enabled by default. For older versions you have to configure and compile PHP with –enable-ctype.”

    This error is happening due to having the ctype extension disabled in PHP.

    For some reason, the web host decided to set up PHP without this core function. Unfortunately, you’ll have to contact the web host to re-enable it for you.

    If your web host is not able to do this for you, please let me know. I can add a polyfill to Connections to add backward support for this function.

    I hope this helps, please let me know. Thanks!

    Thread Starter hannahholz

    (@hannahholz)

    4 years, 10 months ago

    Thank you for the information!

    For now, IT put the PHP Version back to 7.3 and Connections is working again. They are going to contact the webhost to see if they can enable the ctype extension in the most recent version (7.4.1) and see if that has been the problem.

    I’ll let you know in the future if anything else comes up. Thanks for your help and quick responses. I’m glad I’m still able to use connections..it’s a wonderful plugin!

    Plugin Author Steven

    (@shazahm1hotmailcom)

    4 years, 10 months ago

    No problem, happy to help! Have a great day.

Viewing 6 replies - 1 through 6 (of 6 total)

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