Critical error

  • Resolved woylon

    (@woylon)


    4 years, 6 months ago

    Hello! I love this PlugIn, however, for a few days I keep receiving an email saying that this PlugIn generates a critical error:

    ######################

    Um deine Website zu schützen, läuft dieser Link in 1 Tag ab. Aber keine Sorge: Ein neuer Link wird dir per E-Mail zugeschickt, wenn der Fehler nach Ablauf der Frist erneut auftritt.

    Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
    WordPress-Version 5.8.2
    Aktuelles Theme: Avada (Version 7.5)
    Aktuelles Plugin: MailPoet 3 (New) (Version 3.74.3)
    PHP-Version 7.4.22

    Fehler-Details
    ==============
    Ein Fehler vom Typ E_ERROR wurde in der Zeile 2 der Datei /home/www/domain123.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php verursacht. Fehlermeldung: Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /home/www/domain123.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:2
    Stack trace:
    #0 /home/www/domain123.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(2): PDO->query(‘SELECT w0_.name…’)
    #1 /home/www/domain123.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOQueryImplementation.php(2): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->doQuery(‘SELECT w0_.name…’)
    #2 /home/www/domain123.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(2): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->query(‘SELECT w0_.name…’)
    #3 /home/www/domain123.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(2): MailPoetVendor\Doctrine\DBAL\Connection->exec

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    4 years, 6 months ago

    Hi there,

    This is a temporary error that happens when MailPoet could not establish a database connection at that time. It is automatically retried later and doesn’t affect how the plugin works.

    For more information on how to fix this, please see: https://kb.mailpoet.com/article/307-how-to-fix-general-error-2006-mysql-server-has-gone-away

    Thread Starter woylon

    (@woylon)

    4 years, 5 months ago

    I hosted my website and do NOT run my own server. It’s a pity that this PlugIn was written so resource-hungry that a database connection breaks, which otherwise never happens.

    Thread Starter woylon

    (@woylon)

    4 years, 5 months ago

    I have now had my hosting provider set the values requested in the article. Unfortunately without success.

    I have now tried the debugging tool Query and got this error when I was in the wordpress backend. So here is definitely an error in the PlugIn and not with me.

    see the bug: https://ibb.co/QF1JJnk

    Plugin Author Bruna a11n

    (@bruberries)

    4 years, 5 months ago

    Hi @woylon,

    We understand it may be frustrating to see that the problem persists after going through our article. I’ve discussed it with our devs and, although we don’t have access to your website, we have some educated guesses about what could be happening.

    We believe the MailPoet plugin is mentioned in the error you shared because it couldn’t finish some simple query as your DB may have run out of memory due to another connection or it refuses a large packet. We suggest checking if this is happening while upgrading WordPress, for example.

    If so, you could temporarily disable the plugins while you upgrade WordPress and enable them again after the upgrade is complete. If you have any auto-update option enabled, we recommend trying to disable it and see if it helps.

    Elvira K.

    (@treibalen)

    4 years, 5 months ago

    Hi there @woylon,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter woylon

    (@woylon)

    4 years, 4 months ago

    Unfortunately, the error persists. It can’t be a solution that I always have to deactivate your plugin to be able to update other plugins.

    Attached again the last error message I received by email.

    Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
    WordPress-Version 5.8.3
    Aktuelles Theme: Avada (Version 7.6)
    Aktuelles Plugin: MailPoet 3 (New) (Version 3.76.0)
    PHP-Version 7.4.26

    Fehler-Details
    ==============
    Ein Fehler vom Typ E_ERROR wurde in der Zeile 2 der Datei /home/www/mydomain.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php verursacht. Fehlermeldung: Uncaught PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /home/www/mydomain.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php:2
    Stack trace:
    #0 /home/www/mydomain.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOConnection.php(2): PDO->query(‘SELECT w0_.name…’)
    #1 /home/www/mydomain.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOQueryImplementation.php(2): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->doQuery(‘SELECT w0_.name…’)
    #2 /home/www/mydomain.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(2): MailPoetVendor\Doctrine\DBAL\Driver\PDOConnection->query(‘SELECT w0_.name…’)
    #3 /home/www/mydomain.de/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/Query/Exec/SingleSelectExecutor.php(2): MailPoetVendor\Doctrine\DBAL\Connection->exec

Viewing 6 replies - 1 through 6 (of 6 total)

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