Critical Error

  • Resolved kaejackson

    (@kaejackson)


    3 years, 7 months ago

    Our site had a critical error that caused the entire site to go down. I reached out to our host, and they said the error was caused by the Give plugin. Disabling the plugin brought our site back up.

    Here are the error details from the host.

    Stack trace:

0 /home2/pvrf/public_html/wp-content/plugins/give/give.php(522): require()
1 /home2/pvrf/public_html/wp-settings.php(428): include_once('/home2/pvrf/pub...')
2 /home2/pvrf/public_html/wp-config.php(81): require_once('/home2/pvrf/pub...')
3 /home2/pvrf/public_html/wp-load.php(50): require_once('/home2/pvrf/pub...')
4 /home2/pvrf/public_html/wp-blog-header.php(13): require_once('/home2/pvrf/pub...')
5 /home2/pvrf/public_html/index.php(17): require('/home2/pvrf/pub...')
6
thrown in /home2/pvrf/public_html/wp-content/plugins/give/vendor/autoload.php on line 10
[29-Sep-2022 21:35:21 UTC] PHP Deprecated: Required parameter $section follows optional parameter $pageType in /home2/pvrf/dynamic/page-functions.php on line 31
[29-Sep-2022 21:35:21 UTC] PHP Warning: Undefined array key "referrer" in /home2/pvrf/dynamic/URLtools.php on line 13
[29-Sep-2022 21:35:22 UTC] PHP Warning: require_once(/home2/pvrf/public_html/wp-content/plugins/give/vendor/composer/autoload_real.php): Failed to open stream: No such file or directory in /home2/pvrf/public_html/wp-content/plugins/give/vendor/autoload.php on line 10
[29-Sep-2022 21:35:22 UTC] PHP Fatal error: Uncaught Error: Failed opening required '/home2/pvrf/public_html/wp-content/plugins/give/vendor/composer/autoload_real.php' (include_path='.:/opt/cpanel/ea-php80/root/usr/share/pear') in /home2/pvrf/public_html/wp-content/plugins/give/vendor/autoload.php:10
Stack trace:
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    3 years, 7 months ago

    Hi, @kaejackson.

    ​Glad you reached out. I can help you with that.

    From what I can see in these errors, it looks like your website is unable to identify the following file”/home2/pvrf/public_html/wp-content/plugins/give/vendor/composer/autoload_real.php”, and it might indeed be missing.

    In this case, I encourage you to uninstall GiveWP and then install it again. Your data should be saved on your database, that’s fine.

    I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/

    After you reinstall it, let me know if it works.

    Your success with online donations is our number one priority.

    Looking forward to helping you get to the bottom of this!

    nvigna

    (@nvigna)

    3 years, 7 months ago

    Hello. I’m having the same problem! Help! Donor received an error when processing their donation. “Error: An unexpected error occurred while processing the donation. Please try again or contact a site administrator.”

    When I logged in to the site, I noticed that the GiveWP plugin needed an update. I updated the plugin and the whole site crashed with a critical error. Our hosting company was able to bring site back up by disabling givewp plugin. Here are the two sets of errors we got:

    The error it gave a moment ago :

wp plugin deactivate PHP Fatal error:  Uncaught Give\Framework\FieldsAPI\Exceptions\TypeNotSupported: Type text is not supported in /home/wp_pfanvp/ourwebsiteurl.com/wp-content/plugins/give/src/Framework/FieldsAPI/Form.php:56
Stack trace:
#0 /home/wp_pfanvp/ourwebsiteurl.com/wp-content/plugins/give-text-to-give/src/Registration/Actions/RegisterFormFields.php(67): Give\Framework\FieldsAPI\Form->append(Object(Give\Framework\FieldsAPI\Text), Object(Give\Framework\FieldsAPI\Text), Object(Give\Framework\FieldsAPI\Email), Object(Give\Framework\FieldsAPI\Text), Object(Give\Framework\FieldsAPI\Hidden), Object(Give\Framework\FieldsAPI\Hidden), Object(Give\Framework\FieldsAPI\Hidden), Object(Give\Framework\FieldsAPI\Hidden))

Stack trace:
#0 /home/wp_pfanvp/ourwebsiteurl.com/wp-content/plugins/give-text-to-give/src/Registration/Actions/RegisterFormFields.php(67): Give\Framework\FieldsAPI\Form->append(Object(Give\Framework\FieldsAPI\Text), Object(Give\Framework\FieldsAPI\Text), Object(Give\Framework\FieldsAPI\Email), Object(Give\Framework\FieldsAPI\Text), Object(Give\Framework\FieldsAPI\Hidden), Object(Give\Framework\FieldsAPI\Hidden), Object(Give\Framework\FieldsAPI\Hidden), Object(Give\Framework\FieldsAPI\Hidden))
#1 /home/wp_pfanvp/ourwebsiteurl.com/wp-content/plugins/give-text-to-give/src/ServiceProviders/FormServiceProvider.php(45): GiveTextToGive\Registration\Actions\RegisterFormFields->init()
#2 /home/wp_pfanvp/ourwebsiteurl.com/wp-content/plugins/give-text-to-give/src/ServiceProviders/FormServiceProvider.php( in /home/wp_pfanvp/ourwebsiteurl.com/wp-content/plugins/give/src/Framework/FieldsAPI/Form.php on line 56
Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website.

    Thank you for your prompt assistance–we are in the middle of a campaign and not being able to take donations has put a kink on our plans.

Viewing 2 replies - 1 through 2 (of 2 total)

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