Critical Error

  • Resolved rawhasan

    (@rawhasan)


    6 years, 2 months ago

    Hi,

    I am suddenly getting a critical error while trying to browse an URL for any testimonial details: http://prntscr.com/rjhzg6

    The list of the testimonials is displaying fine on this page: https://nijhoom.com/review/

    The issue is appearing while trying to display the testimonials individually using it’s URL.

    Any help? Thanks!

    P.S. I’ve disabled and enabled the plug-in and saved the Permalink settings from the settings page of WordPress. No result.

    • This topic was modified 6 years, 2 months ago by rawhasan.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miha

    (@mplusb)

    6 years, 2 months ago

    Hello @rawhasan,

    Can you please take a look in your PHP error log and let us know what errors are there when you try to access the testimonial page?

    Warmly,
    Mihaela

    Thread Starter rawhasan

    (@rawhasan)

    6 years, 2 months ago

    Hi @mplusb,

    Here is the error log:

    [20-Mar-2020 12:10:22 UTC] PHP Fatal error: Uncaught Error: Call to undefined function post_is_in_category_or_descendants() in /home/nijhoomc/public_html/wp-content/themes/u-design-child/single-wpm-testimonial.php:13

    I’ve found the clue and fixed it. I’ve customized the detailed view of the testimonial copying the theme single file on the child theme, renaming it to single-wpm-testimonial.php (as suggested previously by Chris), and added the custom code for the Strong Testimonial there. The theme author changed the name of a function on that file, so it was throwing the fatal error suddenly (just updated the theme I now remember).

    Checked the line with the latest version of the theme file and found the difference. Replaced that line with the updated one, and the issue resolved! I am not a developer, but so happy to resolve the issue! Thanks for pointing out to the error log!

    Great support, thank you! 🙂

    P.S. I am planning to purchase the premium version of the plug-in for a long time because of the amazing support I’ve received before from Chris, but that somehow did not happen yet. Will do that ASAP.

    Best regards,
    Hasan

    Miha

    (@mplusb)

    6 years, 2 months ago

    Happy to hear you found the issue and fixed it!
    Great job!

    Warmly,
    Mihaela

Viewing 3 replies - 1 through 3 (of 3 total)

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