Critical error

  • simko2016

    (@simko2016)


    3 years, 1 month ago

    Hi team,

    We have a critical error with your plugin on our site.

    /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-content/plugins/brands-for-woocommerce/addons/divi_shortcode/divi-builder.php on line 434

    Do you know how to resolve this issue ?

    Right now the plugin is deactivated and the website is running well, but without the brand.

    Thanks,

    Simon

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author RazyRx

    (@razyrx)

    3 years, 1 month ago

    Hello,

    What exactly error do you have? Because you send only file and line in this file, but it is not clear what error you have.

    Regards,
    Oleg

    Thread Starter simko2016

    (@simko2016)

    3 years, 1 month ago

    Hi Oleg

    Here is the detail of the error we get :

    Fatal error: Uncaught Error: Call to a member function shortcode_brands_product_thumbnail() on null in /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-content/plugins/brands-for-woocommerce/addons/divi_shortcode/divi-builder.php:434 Stack trace: #0 /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(1218): ET_Builder_Module_brands_product_thumbnail->shortcode_callback() #1 /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3590): ET_Builder_Element->__call() #2 /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-content/themes/Divi/includes/builder/class-et-builder-element.php(3331): ET_Builder_Element->render() #3 /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-includes/shortcodes.php(355): ET_Builder_Element->_render() #4 [internal function]: do_shortcode_tag() #5 /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss6 in /homepages/19/d856982838/htdocs/clickandbuilds/SuperChauss66/wp-content/plugins/brands-for-woocommerce/addons/divi_shortcode/divi-builder.php on line 434

    Plugin Author RazyRx

    (@razyrx)

    3 years, 1 month ago

    Hello,

    Plugin file was updated. It is some issue with deprecated divi modules.

    Regards,
    Oleg

    Thread Starter simko2016

    (@simko2016)

    3 years ago

    Hi, we still have the same error : https://superchauss66.fr/boutique/chaussures-femme/sandales-nu-pieds-chaussures-femme/anat-colors-jaune-ipanema

    It’s been more than a week and I don’t see any update available for the plugin. We have the version 3.8.2.1

    We are now totaly blocked since we can’t add new product without that option.

    Thanks for you help,

    Simon

    Manolis

    (@xatzmanolis)

    3 years ago

    Just to mention that I also have this same exact fatal error. Checking the code of divi-builder.php, it seems that a lot of code is missing. For example, this here in line 434:
    function shortcode_callback($atts, $content = null, $function_name=”) {
    return $brbrand_deprecated_shortcodes_addon_inst->shortcode_brands_product_thumbnail($atts);
    }
    $brbrand_deprecated_shortcodes_addon_inst is never defined anywhere in this function and there is no function shortcode_brands_product_thumbnail() anywhere in the files of the plugins.

    A lot of functions in this file are like shortcode_callback(), with undefined variables.

    Is there any older version we can use till you fix the code?

    Thread Starter simko2016

    (@simko2016)

    3 years ago

    Here is the answer I got from Be Rocket :

    Hello,

    It was fixed with latest changes in files, but version is same, because it is only issue with deprecated shortcodes.
    You can replace files of plugin with latest version files via FTP for example.
    Or you can disable Deprecated add-on in plugin settings and replace old shortcodes with new one.

    Regards,
    Oleg

    Thread Starter simko2016

    (@simko2016)

    3 years ago

    I tried 2 actions : 

    1. reupload the plugin via wordpress : Change nothing
    2. replace the file divi_shortcode with the new one provided within the plugin I download from your website : change nothing. 
    Plugin Author RazyRx

    (@razyrx)

    3 years ago

    Hello,

    We are searching how it can be fixed.
    Right now you can use one of those solution^
    1. Disable Deprecated Addon in plugin settings and replace all Divi modules and shortcodes with new one.
    2. Install older version of plugin 3.7.0.6 from page https://ww.wp.xz.cn/plugins/brands-for-woocommerce/advanced/

    Regards,
    Oleg

    Thread Starter simko2016

    (@simko2016)

    3 years ago

    Thanks Oleg, it’s working as expected with the 3.7 version.

    codeware

    (@codeware)

    3 years ago

    Hello.

    Version Versão 3.8.2.1 is creating the critical error on my divi website.
    Is there a new version available?

    Regards 😉

    Plugin Author RazyRx

    (@razyrx)

    2 years, 11 months ago

    Hello,

    Right now new version of shortcodes do not have some functionality, that old has, but we are working to make it work same as deprecated shortcode was.

    New version was released and it has some fixes for deprecated shortcodes

    Regards,
    Oleg

Viewing 11 replies - 1 through 11 (of 11 total)

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