Critical error

Resolved seto76
(@seto76)

2 years, 10 months ago

Hi everyone,

I get a critical error in a multisite installation when I enable Mobile Menu. I disabled all other plugins and left only Mobile Menu active, the critical error still exists!

When going to the plugins of a multisite website, I can’t deactivate the plugin either. Deactivating is only possible network wide or by renaming the plugin folder via FTP/SSH.

Is there a workaround or a solution for this? I urgently need the Mobile Menu plugin for the websites.

Thanks in advance
Greetings seto76

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Thread Starter seto76
(@seto76)

2 years, 10 months ago

has no one had the problem yet?
no one can help me?

Thread Starter seto76
(@seto76)

2 years, 10 months ago

is this plugin still under development or supported or should i look for a new one? it seems no one is answering here.

can someone please tell me if this plugin is still being maintained?

Plugin Author Rui Guerreiro
(@takanakui)

2 years, 9 months ago

Hi @seto76,

Sorry for the delay. What specific error do you have in the error.log file?

We don’t have any similar report, so it can be related to WordPress instalation.

Try to run the Site Health check available in Tools-> Site health

Thread Starter seto76
(@seto76)

2 years, 9 months ago

hi rui,
thanks for getting back.
this is the error i get on my server:

894#0: *94652 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Call to undefined function wp_is_mobile() in /URL/wp-content/plugins/mobile-menu/mobmenu.php:273

Stack trace:
#0 /URL/wp-settings.php(398): include_once()
#1 /URL/wp-config.php(75): require_once(‘…’)
#2 /URL/wp-load.php(50): require_once(‘…’)
#3 /URL/wp-blog-header.php(13): require_once(‘…’)
#4 /URL/index.php(17): require(‘…’)
#5 {main}

thrown in /URL/wp-content/plugins/mobile-menu/mobmenu.php on line 273″ while reading response header from upstream

Thread Starter seto76
(@seto76)

2 years, 9 months ago

hi rui,

is there a solution to this problem?

is the problem caused by my wordpress installation or is it a bug in the plugin?
Thread Starter seto76
(@seto76)

2 years, 9 months ago
???
- This reply was modified 2 years, 9 months ago by seto76.
Thread Starter seto76
(@seto76)

2 years, 9 months ago

can you please update me?
what is the current status?

Thread Starter seto76
(@seto76)

2 years, 8 months ago

in almost 2 months, 1 answer! that’s awesome!!! thumbs up!!!

Plugin Author Rui Guerreiro
(@takanakui)

2 years, 8 months ago

Hi @seto76,

Sorry once again for the delay. What I have found about this error is that it may happen in a multisite install when the plugins are network-activated.

Instead that activate them locally in each of the network sites.

Plugin Author Rui Guerreiro
(@takanakui)

2 years, 7 months ago

Will close the topic for now. Let me know if necessary.

jacquid
(@jacquid)

2 years, 4 months ago

I had a similar issue in my multi-site install, and it only seemed to appear when I had “Enable only in Mobile devices” turned on in Mobile Menu Options>General Options>Visibility Options. This was the error:

PHP Fatal error: Uncaught Error: Call to undefined function wp_is_mobile() in /xxx/wp-content/plugins/mobile-menu/mobmenu.php:273\nStack trace:\n#0 /xxx/wp-settings.php(418): include_once()\n#1 /xxx/wp-config.php(142): require_once(‘/xxx…’)\n#2 /xxx/wp-load.php(50): require_once(‘/xxx…’)\n#3 /xxx/wp-blog-header.php(13): require_once(‘/xxx…’)\n#4 /xxx/index.php(17): require(‘/xxx…’)\n#5 {main}\n thrown in /xxx/wp-content/plugins/mobile-menu/mobmenu.php on line 273

Disabling “Network Activate” for Mobile Menu and activating on the individual sites fixed it.

Thanks