Plugin Support
Gabor
(@nextendweb_gabor)
Hi @jen000!
Please try out this:
https://smartslider3.helpscoutdocs.com/article/257-messed-up-or-blank-page-in-back-end#critical
to add:
define( 'WP_DEBUG', true );
to your wp-config.php file. If you go to your page with that error message like this, then your website should create an error log:
/wp-content/debug.log
containing the error message. Please tell me what message do you see there!
If for some reason you wouldn’t see a log being created, try out this frontend part too:
https://smartslider3.helpscoutdocs.com/article/257-messed-up-or-blank-page-in-back-end#frontend
as in some cases this makes your website write out the error message instead of the “There has been a critical error” message.
Thread Starter
jen000
(@jen000)
Hello. Thanks for replying. I’ve managed to get this error message.
An error of type E_COMPILE_ERROR was caused in line 5 of the file /home/website/public_html/wp-content/plugins/smart-slider-3-broken/includes/smartslider3.php. Error message: require_once(): Failed opening required ‘/home/website/public_html/wp-content/plugins/smart-slider-3-broken/nextend/nextend.php’ (include_path=’.:/opt/cpanel/ea-php71/root/usr/share/pear’)
I hope this makes sense as I have no idea what it means!
Plugin Support
Laszlo
(@laszloszalvak)
Hi @jen000
According to your error message, the problem is that he file that we are trying to call in from the path appearing in your error message, doesn’t exists.
Actually the name of the folder:
is also strange, as the name of the folder should be:
I am not really sure, if you renamed it to make your site available again, but in either way the problem will most likely be related to that, some of our necessary files are missing from your server.
So what I would suggest is the following:
1/a.) if you have access to the backend, then you should go to your plugins list and find “Smart Slider 3” and delete it.
1/b.) if you don’t have access to the backend, then you should connect to your server over FTP, then you should go to your wp-content/plugins folder find this “smart-slider-3-broken” folder and delete it with all of its contents.
2.) in this way you will be able to access to your backend again, so you should go to your Plugins list > Add new
3.) in the search field enter Smart Slider 3
4.) install and activate the plugin again
If the problem still persists even after following my suggestions, please get in touch with us, directly at:
https://smartslider3.com/contact-us/support/?ref=https://ww.wp.xz.cn/support/topic/critical-error-56/
and we will check what is causing this problem!
Best regards,
Laszlo.
