Thank you for reaching out to us.
We recommend temporarily deactivating all other plugins except EventPrime to check for conflicts.
If the issue persists, please enable WordPress debugging by adding define( ‘WP_DEBUG_LOG’, true ); to your wp-config.php file. After that, create or edit an event again and share the debug.log file located in the /wp-content/ directory. This will provide us with the necessary insights to assist you further.
We appreciate your cooperation.
Thread Starter
Marcus
(@teamfuchs)
Hi support team,
it works unless I enable the “PDF for WPForms + Drag and Drop Template Builder” plugin. However, this plugin is essential for my website, so I cannot disable it. What now?
Best regards
Marcus
The issue occurs because the “PDF for WPForms + Drag and Drop Template Builder” plugin does not include a class existence check for its QR library. Since EventPrime loads first alphabetically, this causes the error to appear in EventPrime when both plugins are active.
To resolve this, we have written to the plugin developers. We suggest you to do the same and reach out to support team of the “PDF for WPForms + Drag and Drop Template Builder” plugin. You can request them to implement a class existence check for their QR library, as this is a standard practice to prevent conflicts between plugins.
We appreciate your understanding and are here to assist further if needed.
