It updated OK on one of my websites but not another. Does this error tell you anything?
Fatal error: Cannot declare class Settings_API, because the name is already in use in /home/dir/public_html/my-website/wp-content/plugins/new-user-approve/includes/end-points/settings-api.php on line 9
Hi @jimk1416,
Thank you for reaching out. We hope you’re doing well.
The error you’re encountering typically occurs when there are two instances of the same class being declared, which often happens if multiple versions of the plugin are installed at the same time.
It’s possible that an older version of the New User Approve plugin is still present on your site, and updating to the latest version created a duplicate plugin folder or retained files from the previous version.
To resolve this:
- Deactivate and delete the existing New User Approve plugin.
- Download and install the latest version from the official source.
- Activate the plugin again.
This should eliminate the conflict and restore full functionality.
Thanks & regards,
WP Experts Support Team
Thank you for the quick response. Unfortunately that did not work. I removed the old version 2.6.5.2. I verified the files were removed then installed the new version but still got the critical error. I will try removing other plugins to see if there is a conflict.
Hi @jimk1416,
Thank you for your prompt update.
We understand that you’ve removed version 2.6.5.2, confirmed the files were deleted, and reinstalled the latest version; yet, the critical error remains. Removing other plugins to isolate the issue is a logical next step.
Please proceed with that process at your convenience. If the problem persists, kindly share a screencast or video demonstrating the error so we can investigate further and assist you more effectively.
Thank you for your patience and cooperation.
Thank you
It looks like the conflict is the plugin Ultimate Addons for Elementor Pro
Thanks again for the quick replies.
Hi @jimk1416,
Thank you for your patience and for identifying the conflict with Ultimate Addons for Elementor Pro.
We have escalated your case to our development team, and they’re already looking into it. We’ll keep you updated and let you know as soon as we have a resolution.
Thanks again for your quick replies, we appreciate your help.
Thank you
Hi @jimk1416,
We have an update from the team. They have fixed the issue regarding the conflict you have reported.
Download the Plugin: https://drive.google.com/file/d/1RT2rJZPh1_pfK3bbSSBtWGEL2iS75pEa/view?usp=sharing.
Kindly test and and let us know if you are still facing any issue.
Thank you
Yes that fixed the issue. Nice job! And again thanks for the follow up!!
Hi @jimk1416,
We’re really glad to hear that the issue you experienced has been resolved and everything’s working smoothly now with the latest version of New User Approve.
Now that you’ve had a chance to try it out, we’d love to hear your feedback whenever you have a moment.
Are there any parts of the plugin that you think could be improved or made more user-friendly?
We’re always looking for ways to make the plugin better for users like you, whether that means new features, small enhancements, or better compatibility with other plugins like the one you reported.
If anything comes to mind, good or bad, we’d really appreciate you sharing it. Your input helps guide our development and ensures we’re building something that truly meets your needs.
Thank you again for your patience during the troubleshooting and for working with us to resolve the issue quickly. We look forward to hearing your thoughts.
Thanks & regards,
WP Experts Support Team
