Critical Error

  • adrianadale

    (@adrianadale)


    1 month, 3 weeks ago

    Hello! I am getting the following error on my page: “There has been a critical error on this website.” I am unable to login to my back end to even look at the issue. When trying to disable plugins it says it cannot connect to the site. I am unsure what steps to take forward and really struggling! Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jair – WPMU DEV Support

    (@wpmudevsupport15)

    1 month, 3 weeks ago

    Please enable Debug Mode on your site, by editing the wp-config.php file of your WordPress installation, as instructed here:
    https://developer.ww.wp.xz.cn/advanced-administration/debug/debug-wordpress/

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

    That line should be above the line that says:

    /* That's all, stop editing! Happy blogging. */

    After you do that, reload your homepage in order to trigger the critical error message again. More information should appear. If you also have the WP_DEBUG_LOG option enabled, a file with the same information should appear in the /wp-content/debug.log file. You can use that information to identify the cause of the issue. Look for the message that appears after the “Fatal Error” alert. If there are plugins listed there, consider deactivating in order to see if the issue is fixed. You may need to temporarily rename the plugin folder in order to deactivate it.

    Kind regards,
    Jair.

    Manjunath M M

    (@manjunathmm)

    1 month, 3 weeks ago

    Contact hosting provider they give you backend access easily.

Viewing 2 replies - 1 through 2 (of 2 total)

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