• Resolved samuraitortoise

    (@samuraitortoise)


    After updating Theme My Login pluging my website had a critical error. As per forum rules, I’m starting my own thread. Please resolve. I have had to role back my site to previsou backup and have turned off automatic updates until this can be resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeff Farthing

    (@jfarthing84)

    You will need to update all of your TML extensions.

    Thread Starter samuraitortoise

    (@samuraitortoise)

    Firstly, how can you mark this resolved before you have had confirmation from me that it has been resolved?

    I have updated all plugins. I had a subcription run out on restrictions, now everything is up to date I have succesfully updated and the site has not crashed.

    It’s a pretty poor way to force users to maintain active subscriptions for all plugins, even when they’re purchased separately. I look forward to removing your products from all my sites and switching to an alternative.

    Plugin Author Jeff Farthing

    (@jfarthing84)

    Firstly, how can you mark this resolved before you have had confirmation from me that it has been resolved?

    Because we know that this is the fix.

    It’s a pretty poor way to force users to maintain active subscriptions for all plugins, even when they’re purchased separately. I look forward to removing your products from all my sites and switching to an alternative.

    This update was not a way to “force users to maintain active subscriptions” – it was a fix for another issue. However, we have found another way to fix that issue, and have now released TML 7.1.12 to address this issue for users who cannot update their extensions, for whatever reason.

    Thread Starter samuraitortoise

    (@samuraitortoise)

    You can refund me for the payment I had to make to update restrictions then, as your instruction was to update all plugins and not to give me the work around fix. So marking this resolved was not the case.

    Plugin Author Jeff Farthing

    (@jfarthing84)

    You can request a refund via our commercial support channel.

    Moderator Support Moderator

    (@moderator)

    For pro or customer support, please contact the developer on their site. This includes pre-sales information and refund topics.

    As the developer is aware, customers may not be supported on this site.

    https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products

Viewing 6 replies - 1 through 6 (of 6 total)

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