CRITICAL ERROR AFTER UPDATE

  • Resolved orientalantiquesuk

    (@orientalantiquesuk)


    10 months, 1 week ago

    Hi, just updated to the latest version which completely broke our website, showing ‘critical error’ message. I manually disabled the plugin by renaming the folder through my hosting file manager. Could you let us know when will this be fixed? Kind regards, Robert

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  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    10 months, 1 week ago

    @orientalantiquesuk Hi mate, Could you please let us know the versions of PHP, WordPress, and our plugin (free and/or pro, if applicable) that you’re using?

    Please share your PHP error log details PHP stores error logs in /var/log/apache2 if PHP is an apache2 module. Shared hosts are often storing log files in your root directory subfolder. If you’re using cPanel, the master log file you’re probably looking for is stored (by default) at: /usr/local/apache/logs/error_log If you’re not sure where to find PHP error logs please contact your hosting provider.

    Best regards, Quadlayers Support Team.

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