@ajoscor
Try to enable PHP logging and post the PHP error log here in the Forum.
Read this guide: How to enable debug logging
https://docs.ultimatemember.com/article/1751-enable-debug-logging
The PHP error code is pasted below and the debug.log file is uploaded here.
[06-Aug-2022 11:28:32 UTC] PHP Fatal error: Uncaught Error: Call to undefined function PHPMailer\PHPMailer\mail() in /home/passaddi/public_html/wp-includes/PHPMailer/PHPMailer.php:874
Stack trace:
#0 /home/passaddi/public_html/wp-includes/PHPMailer/PHPMailer.php(1930): PHPMailer\PHPMailer\PHPMailer->mailPassthru('passaddict@gmai...', '[PASSaddict] Ne...', '<html>\r\n\r\n\t\t\t\t<...', 'Date: Sat, 6 Au...', NULL)
#1 /home/passaddi/public_html/wp-includes/PHPMailer/PHPMailer.php(1658): PHPMailer\PHPMailer\PHPMailer->mailSend('Date: Sat, 6 Au...', '<html>\r\n\r\n\t\t\t\t<...')
#2 /home/passaddi/public_html/wp-includes/PHPMailer/PHPMailer.php(1494): PHPMailer\PHPMailer\PHPMailer->postSend()
#3 /home/passaddi/public_html/wp-includes/pluggable.php(548): PHPMailer\PHPMailer\PHPMailer->send()
#4 /home/passaddi/public_html/wp-content/plugins/ultimate-member/includes/core/class-mail.php(454): wp_mail(Array, '[PASSaddict] Ne...', '<html>\r\n\r\n\t\t\t\t<...', Array, Array)
#5 /home/passaddi/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php(139): um\core\Mail->send('passaddict@gmai...', 'notification_ne...', Array)
#6 /home/passaddi/public_html/wp-includes/class-wp-hook.php(307): um_send_registration_notification(17, Array)
#7 /home/passaddi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#8 /home/passaddi/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#9 /home/passaddi/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php(121): do_action('um_registration...', 17, Array)
#10 /home/passaddi/public_html/wp-includes/class-wp-hook.php(307): um_after_insert_user(17, Array)
#11 /home/passaddi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#12 /home/passaddi/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#13 /home/passaddi/public_html/wp-content/plugins/ultimate-member/includes/core/um-actions-register.php(505): do_action('um_user_registe...', 17, Array)
#14 /home/passaddi/public_html/wp-includes/class-wp-hook.php(307): um_submit_form_register(Array)
#15 /home/passaddi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#16 /home/passaddi/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#17 /home/passaddi/public_html/wp-content/plugins/ultimate-member/includes/core/class-form.php(582): do_action('um_submit_form_...', Array)
#18 /home/passaddi/public_html/wp-includes/class-wp-hook.php(307): um\core\Form->form_init('')
#19 /home/passaddi/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(false, Array)
#20 /home/passaddi/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#21 /home/passaddi/public_html/wp-includes/template-loader.php(13): do_action('template_redire...')
#22 /home/passaddi/public_html/wp-blog-header.php(19): require_once('/home/passaddi/...')
#23 /home/passaddi/public_html/index.php(17): require('/home/passaddi/...')
#24 {main}
thrown in /home/passaddi/public_html/wp-includes/PHPMailer/PHPMailer.php on line 874
@ajoscor
This is probably an issue with your email setup.
UM is sending to admin the notification of a new user when the error occurs.
Do you use a SMTP service for your emails?
@ajoscor
Send the PHP error log to your web hosting support and ask for their help with your issue.
I mean what should I do? Where is the error coming from.. What should I do next aside contacting my hosting company
@ajoscor
Your web hosting have an issue with their email settings
which should be fixed by their support.
It’s nothing you can solve on your email settings.
Thanks for letting us know how you’ve resolved the issue.
