Hi there!
I checked the issue on your site, and I’m also seeing a critical error on the checkout page.
This type of error usually occurs when there’s a conflict between plugins or with custom code on your site. To help troubleshoot further, could you please make sure you’re using the latest versions of both the WooCommerce and Stripe plugins?
Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
In the meantime, I would suggest you run a conflict test and see if that work for you. Here is the guide to help you on how to run a conflict test.
https://woocommerce.com/document/how-to-test-for-conflicts/
Let me know how that goes.
Thread Starter
kaostc
(@kaostc)
Thanks a lot for your help.
I found that the problem was related with fusion-builder, a plugin bundled with Avada theme.
I found a patch that solves this very situation.
So everything is ok now. Thanks a lot.
Hi @kaostc,
Thanks so much for the update! I’m really glad to hear you were able to identify the conflict with Fusion Builder and apply a patch to get your checkout working properly again.
If you have a moment, we’d really appreciate it if you could leave a quick review for the WooCommerce Stripe plugin here: https://ww.wp.xz.cn/support/plugin/woocommerce-gateway-stripe/reviews/#new-post
It helps us continue improving the plugin and supporting users like you. Let us know if you need anything else down the line!
