critical error on sync

  • Resolved smithehat

    (@smithehat)


    5 years, 3 months ago

    Hello,
    I just set up the plugin and nothing happened on the initial sync (as in nothing synched) but I was able to carry on and work with setting up forms etc.
    I went back to sync via creative mail – settings – contact sync, and see this:
    “We will sync your contacts from the following plugins:
    Jetpack Forms
    WooCommerce”
    and press the save button.
    Upon doing that I get this message:
    “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
    The site doesn’t seem to go down – it’s on maintenance mode – and I can still carry on working on other parts. But it’s a bit unnerving! And I need to sync my few contacts.
    I have tried deactivating most of the other plugins and haven’t found a conflicting one yet. Please advise, thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    5 years, 3 months ago

    Hello,

    Thanks for reaching out and we are sorry to hear that you are running into this issue. If you could provide us with more details about the critical error, that would help us to diagnose the issue.

    This article from WPForms gives a good step-by-step walk through on how to enable debugging on your WP Site: https://wpforms.com/developers/how-to-enable-debugging-in-wordpress/

    If you could provide the additional details that you get after replicating the issue once you enabled the debug options, we can make sure the issue get’s addressed.

    Thread Starter smithehat

    (@smithehat)

    5 years, 3 months ago

    Hello,
    thanks for the reply.
    I do have a log via woocommerce that displays the errors – should I just copy/paste it here? Is that safe? I was recently hacked so a bit wary. Thanks

    Thread Starter smithehat

    (@smithehat)

    5 years, 3 months ago

    So, I have this – does it help?

    2021-02-12T16:18:13+00:00 CRITICAL Uncaught Error: Class ‘CreativeMail\Modules\Contacts\Models\Exception’ not found in /home1/xxxxx/public_html/wp-content/plugins/creative-mail-by-constant-contact/src/modules/contacts/models/ContactModel.php:29
    Stack trace:
    #0 /home1/xxxxx/public_html/wp-content/plugins/creative-mail-by-constant-contact/src/modules/contacts/Handlers/WooCommercePluginHandler.php(36): CreativeMail\Modules\Contacts\Models\ContactModel->setEmail(”)
    #1 /home1/xxxxx/public_html/wp-content/plugins/creative-mail-by-constant-contact/src/modules/contacts/Handlers/WooCommercePluginHandler.php(159): CreativeMail\Modules\Contacts\Handlers\WooCommercePluginHandler->convertToContactModel(833)
    #2 /home1/xxxxx/public_html/wp-includes/class-wp-hook.php(287): CreativeMail\Modules\Contacts\Handlers\WooCommercePluginHandler->syncAction(250)
    #3 /home1/xxxxx/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
    #4 /home1/xxxxx/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
    #5 /home in /home1/xxxxx/public_html/wp-content/plugins/creative-mail-by-constant-contact/src/modules/contacts/models/ContactModel.php on line 29

    Plugin Author Constant Contact

    (@constantcontact)

    5 years, 3 months ago

    Hi,

    Thank you this was all we needed. You can now disable the debug mode again. We will create a bug report for our engineering team and they will address this issue as soon as possible.

    Thread Starter smithehat

    (@smithehat)

    5 years, 3 months ago

    OK, thanks.

    Plugin Author Constant Contact

    (@constantcontact)

    5 years, 3 months ago

    Hey there, @smithehat. Thank you for your patience while we worked to resolve this. The issue with the automation tool has recently been resolved. Would you mind updating your Creative Mail plugin? Once the plugin is updated, I would try resending the email that you already have ready to send. This should solve your issue but if you need further assistance please feel free to reach out.

    Thread Starter smithehat

    (@smithehat)

    5 years, 3 months ago

    Hello,
    yes you did it – the problem was resolved on the update, thank you.

    Plugin Author Constant Contact

    (@constantcontact)

    5 years, 3 months ago

    Hey there @smithehat! Happy to hear the issue has been resolved! Thanks for the update.

Viewing 8 replies - 1 through 8 (of 8 total)

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