Critical error on this website

  • mica123

    (@mica123)


    1 year, 2 months ago

    I now have a serious problem – the website was working fine yesterday. Today it is not working – there is an error that says there is a critical error on this website. I contacted your Support about it. Can you please get back to me urgently. Thank you.

    Well, I managed to get the website back online. I had a look in the admin – in the Header settings in Customiser I saw to my surprise that the Social Icon box was added to the bottom layout – I did not put it there. As soon as I removed it, miraculously the website came back to life. I will have to discuss it with Support.

    • This topic was modified 1 year, 2 months ago by mica123.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Tejas Sonawane

    (@tejassonawane21)

    1 year, 2 months ago

    Thank you for reaching out to us, and we sincerely apologize for the inconvenience caused.

    We appreciate your efforts in troubleshooting the issue and are glad to hear that your website is back online. It’s certainly unusual that the Social Icon box was added automatically, and we’d like to investigate further to ensure this doesn’t happen again.

    Could you please confirm if any recent updates or changes were made before this occurred? Additionally, if you experience any further issues, feel free to reach out, and we’ll be happy to assist you.

    Thread Starter mica123

    (@mica123)

    1 year, 2 months ago

    Thank you for getting back to me. I can confirm that there were no updates or changes before this happened.

    I am still dealing with several issues and I have been in touch with Support who are dealing with them. Most of them are to do with Header layouts both on desktop and mobile. Thanks again.

    Tejas Sonawane

    (@tejassonawane21)

    1 year, 2 months ago

    Thank you for confirming. We understand the challenges you’re facing and appreciate your patience while we work on resolving them.

    Since our team is already investigating the header layout issues, we will continue to look into them and provide you with updates as soon as possible.

    We appreciate your cooperation and will do our best to assist you.

Viewing 3 replies - 1 through 3 (of 3 total)

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