Critical error on website

  • otoo

    (@otoo)


    1 year, 11 months ago

    I was trying to edit my sites appearance and I tried to preview and this or what came “There has been a critical error on this website.

    Learn more about troubleshooting Wor
    press “

    I tried to visit the website and I received the same feed back.

    please can someone help me troubleshoot it

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • decadetechnology

    (@decadetechnology)

    1 year, 11 months ago

    Hello @otoo, you need to deactivate all the plugins. You can do that from the file manager. Goto website root folder > wp-content

    and you’ll see plugins folder over there. Change the name to plugins-1. Please do this and see if it works.

    Thread Starter otoo

    (@otoo)

    1 year, 11 months ago

    @decadetechnology I tried and it didn’t work. Now I can’t locate my file manager plugin and my other plugins anymore, I decided to download the file Manager plugin but it says installation failed, could not access directory.

    decadetechnology

    (@decadetechnology)

    1 year, 11 months ago

    @otoo you can connect using FTP do you have ftp access for the server?

    Thread Starter otoo

    (@otoo)

    1 year, 11 months ago

    @decadetechnology Yh I have now I have access to the plugins file. I have also deleted all my plugins on word press yet still it’s not work

    decadetechnology

    (@decadetechnology)

    1 year, 11 months ago

    i am not able to reach your website. It doesn’t shows even the error on my side. Could you please share a screenshot what can you see now?

    please also suggest if the url is correct

    https://www.philominafitnesshub.com/

    Thread Starter otoo

    (@otoo)

    1 year, 11 months ago

    I’m not able to send image from here

    When I view nothing shows its just a message saying “There has been a critical error on this website.

    Learn more about troubleshooting WordPress.
    “

    decadetechnology

    (@decadetechnology)

    1 year, 11 months ago

    can you please share the website url again?

    Moderator James Huff

    (@macmanx)

    1 year, 11 months ago

    If resetting your plugins didn’t make a difference, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

Viewing 8 replies - 1 through 8 (of 8 total)

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