Critical Error on WordPress website

  • shirlinda520

    (@shirlinda520)


    5 years, 2 months ago

    I’m not sure what I did this time; on the WordPress Dashboard, Marketplace category, Performance, Clearing the cache is where I think I messed up. This setting was “off” and I changed it to function under the “Advanced” setting. As soon as I went into the next screen I have received this “There has been a critical error on this website. Please check your site admin email inbox for instructions” but I’m not finding that email. I cannot select/use anything on the WordPress Dashboard- this error message just keeps popping up.
    I don’t know what to do to fix this? I’m not familiar with coding or the lingo. Is there anyone nice enough to provide some suggestions/assistance?

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    5 years, 2 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host. Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

    You can also try this:
    – manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 1 replies (of 1 total)

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