Hi @dihetherington,
Thank you for confirming that you’re using version 5 of the User Registration & Membership plugin.
We understand that users with the Super Editor role, used together with Event Manager, are encountering a critical error after logging in, while this was working correctly in v4.4.9.
To help us investigate this further, could you please share:
Once we have the logs and details, our team will analyze the issue and check for any role-related or compatibility changes introduced in v5.
Thank you for your cooperation. We look forward to resolving this for you.
Best regards,
Thread Starter
David
(@dihetherington)
hello,
below is the error from the log. The critical error appears for the super editor not the admin. Login works but then gives critical error when selecting anything from the dashboard
2026-01-14T12:45:30+00:00 CRITICAL Uncaught Error: Class “User_Registration_Members_Menu” not found in /home/dawngreenyoga/webapps/dawngreenyoga/wp-content/plugins/user-registration/includes/admin/class-ur-admin-menus.php:700 Stack trace: #0 /home/dawngreenyoga/webapps/dawngreenyoga/wp-includes/class-wp-hook.php(341): UR_Admin_Menus->admin_menu() #1 /home/dawngreenyoga/webapps/dawngreenyoga/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters() #2 /home/dawngreenyoga/webapps/dawngreenyoga/wp-includes/plugin.php(522): WP_Hook->do_action() #3 /home/dawngreenyoga/webapps/dawngreenyoga/wp-admin/includes/menu.php(161): do_action() #4 /home/dawngreenyoga/webapps/dawngreenyoga/wp-admin/menu.php(437): require_once(‘…’) #5 /home/dawngreenyoga/webapps/dawngreenyoga/wp-admin/admin.php(163): require(‘…’) #6 /home/dawngreenyoga/webapps/dawngreenyoga/wp-admin/index.php(10): require_once(‘…’) #7 {main} thrown in /home/dawngreenyoga/webapps/dawngreenyoga/wp-content/plugins/user-registration/includes/admin/class-ur-admin-menus.php on line 700
Hi @dihetherington,
Thank you for sharing the error details. We have a fixed version of the plugin in a zip file. Please follow the steps below to upload it and check if the issue is resolved:
- Download the fixed plugin ZIP: Fixed Plugin ZIP
- Go to WordPress Admin Dashboard → Plugins → Add New → Upload Plugin
- Upload the ZIP file and click Install Now
- After installation, click Replace current with uploaded
Once you’ve completed these steps, please confirm if the error is resolved on your site. We are waiting for your response to ensure everything is working correctly.
Best regards,
Hi @dihetherington,
We’ve released an update with the fix. Could you please update the plugin and let us know if it resolves the issue?
Best Regards!
Hi @dihetherington ,
Since we haven’t heard back from you, we’ll close this topic for now as we believe the issue has been resolved.
If you still need any help or would like to share an update, please feel free to reopen the topic at any time. We’ll be glad to assist you. 😊
Best regards,
