critical error when activating

  • Resolved PhilEsq

    (@philesq)


    4 years, 11 months ago

    When I try to activate CleanTalk on [ redundant link removed ], I get an error: There has been a critical error on this website.

    I tried deactivating all plugins but I still get the error.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author alexandergull

    (@alexandergull)

    4 years, 11 months ago

    Hello @philesq

    Can you post the error full text?

    Be well.

    Thread Starter PhilEsq

    (@philesq)

    4 years, 11 months ago

    It just says it will be emailed to me but I don’t get anything.

    SergeM

    (@serge00)

    4 years, 11 months ago

    Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
    • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
    • WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.

    Then install it anew:
    https://cleantalk.org/help/install-wordpress

    Did it help you?

    Plugin Author alexandergull

    (@alexandergull)

    4 years, 11 months ago

    If you can’t access the site via a browser do next:

    1) Connect to the site filesystem via FTP
    2) Delete or rename the folder root\wp-content\plugins\cleantalk-spam-protect

    Do the site accessible then?

    SergeM

    (@serge00)

    4 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this thread as “resolved”.
    If you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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