Critical Error when Submitting Ticket

  • Resolved jmcox99

    (@jmcox99)


    5 years, 1 month ago

    When a logged in user fills out the open a ticket form and clicks submit, I am getting an error message that says “There has been a critical error on this website”. When I refresh the page it shows the ticket that was submitted but I don’t want the user to see an error message when submittign a request ticket to me.

    • This topic was modified 5 years, 1 month ago by jmcox99.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yeison Baron

    (@yeisonbp)

    5 years, 1 month ago

    Hi @jmcox99,

    I tried to test on your site but it shows a no registration message. If your site shows an error message when submitting a ticket, try to switch to a default theme temporarily and deactivate your plugins one by one until the issue disappears. The last one deactivating is the one causing the conflict.

    Let me know your results.

    Regards.

    Plugin Author Yeison Baron

    (@yeisonbp)

    5 years ago

    Hi,

    I will close this topic, but if you have more questions, please let me know.

    Regards.

Viewing 2 replies - 1 through 2 (of 2 total)

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