critical error when trying to restore plugins

  • Resolved ytsejeb

    (@ytsejeb)


    1 year, 6 months ago

    We are getting a critical error on this website when we try and restore backup of the plugins

    0000.001 () Opened log file at time: Sun, 08 Dec 2024 01:24:36 +0000 on https://www.healthypetchefs.com.au
    0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.11 WP: 6.7.1 PHP: 8.2.11 (litespeed, Linux cp-wc50.per01.ds.network 3.10.0-962.3.2.lve1.5.81.el7.x86_64 #1 SMP Wed May 31 10:36:47 UTC 2023 x86_64) MySQL: 10.5.22-MariaDB-cll-lve-log (max packet size=26214400) WPLANG: en_AU Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 93.2M | 95M) multisite: N openssl: OpenSSL 1.1.1p 21 Jun 2022 mcrypt: N LANG: ZipArchive::addFile: N
    0000.022 () Free space on disk containing Updraft’s temporary directory: 84838.9 MB
    0000.038 () Restore setup, now closing connection and starting restore over AJAX.
    0000.001 () Opened log file at time: Sun, 08 Dec 2024 01:24:37 +0000 on https://www.healthypetchefs.com.au
    0000.002 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.11 WP: 6.7.1 PHP: 8.2.11 (litespeed, Linux cp-wc50.per01.ds.network 3.10.0-962.3.2.lve1.5.81.el7.x86_64 #1 SMP Wed May 31 10:36:47 UTC 2023 x86_64) MySQL: 10.5.22-MariaDB-cll-lve-log (max packet size=26214400) WPLANG: en_AU Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 89.6M | 91M) multisite: N openssl: OpenSSL 1.1.1p 21 Jun 2022 mcrypt: N LANG: ZipArchive::addFile: N
    0000.024 () Free space on disk containing Updraft’s temporary directory: 84838.9 MB
    0000.039 () Ensuring WP_Filesystem is setup for a restore
    0000.039 () WP_Filesystem is setup and ready for a restore
    0000.041 () Restore job started. Entities to restore: plugins. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
    0000.042 () PHP event: code E_WARNING: mkdir(): File exists (line 558, wp-admin/includes/class-wp-filesystem-direct.php)
    0000.043 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup
    0000.043 () Entity: plugins
    0000.043 () restore_backup(backup_file=backup_2024-12-04-1002_Healthy_Pet_ChefSS_9e8be8406afc-plugins.zip, type=plugins, info=a:3:{s:4:”path”;s:47:”/home11/health67/public_html/wp-content/plugins”;s:11:”description”;s:7:”Plugins”;s:20:”singular_description”;s:6:”Plugin”;}, last_one=1)
    0000.043 () Unpacking backup… (backup_2024-12-04-1002_Healthy_Pet_ChefSS_9e8be8406afc-plugins.zip, 46.8 MB)
    0000.481 () Unzipping backup_2024-12-04-1002_Healthy_Pet_ChefSS_9e8be8406afc-plugins.zip to /home11/health67/public_html/wp-content/upgrade/0149aa9e/ using UpdraftPlus_PclZip, starting index 0

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Viewing 3 replies - 1 through 3 (of 3 total)
  • nrobertsudp

    (@nrobertsudp)

    1 year, 6 months ago

    Hi there,

    When you refer to a critical error, is WordPress communicating this in the logs?
    If you have the php_error_log available this would also be very helpful for me.

    The first thing I see in the log file is the server memory is quite low at 256M.
    It would be better to ask your hosting to raise this to 512M if that’s possible.

    After this I would suggest you try another restore and save the restore log file.
    If there are problems please share the log file, you could use Pastebin for this.

    The reason I’m suggesting this is the problem may be related to low memory.
    When not enough memory can be allocated it results in critical / fatal errors.

    Best regards,

    Nick

    Thread Starter ytsejeb

    (@ytsejeb)

    1 year, 6 months ago

    Hi

    We have increased the memory to 512m and are still getting the critical error

    0000.001 () Opened log file at time: Tue, 10 Dec 2024 08:43:48 +0000 on https:// – Pastebin.com

    <script src="https://pastebin.com/embed_js/n7ia8b5u"></script>

    nrobertsudp

    (@nrobertsudp)

    1 year, 6 months ago

    Hi there,

    Looking at the log file is still shows the memory is set to 256MB:
    Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 96.5M | 99M)

    Could you please correct this and run a test backup once the memory has been raised?

    Best regards,

    Nick

Viewing 3 replies - 1 through 3 (of 3 total)

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