Critical error when your plugin is used

  • Resolved kira7

    (@kira7)


    2 years, 1 month ago

    Hi,

    I tried to raise this issue with you but you just kept sending me paid support replies. Your plugin is great on our site, until someone logs into the ticketing system (just myself at present as doing final testing before launch) and uses it and then the craziest thing happens – it literally kills one of our product categories (just one oddly) – our biggest product category – when you click on the category it comes up “There has been a critical error on this website.”

    Soon as we disable your plugin the category starts working again.

    I went into your product management setting and unticked everything to stop you syncing the products into your system as thought that might be the issue (that didn’t work either).

    So at this point sadly we are looking at having to remove your plugin altogether because we cannot have our main product category dying just because someone is accessing the ticketing system.

    Initially gave you a 5-star review but this bug makes your plugin usable on our site. Really hoping someone can reach out and help resolve this so we can reactivate the plugin and use. Just needed very basic ticketing system and this was perfect.

    Thanks in advance for any assistance 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jawada

    (@jawada)

    2 years, 1 month ago

    Hi @kira7

    I’m sorry to hear about the issue you’re experiencing with our plugin. It’s definitely not the experience we want you to have. We take such reports seriously and want to ensure that our plugin works seamlessly for you.

    Could you please provide us with more details about your setup? This would include information such as your WordPress version, plugin version, and any other plugins or themes you’re using that might interact with our ticketing system.

    Additionally, if you can share any error logs or specific error messages you’re seeing when the issue occurs, that would be incredibly helpful for our team to diagnose and fix the problem.

    Rest assured, we’ll do everything we can to resolve this issue promptly so that you can continue using our plugin without any disruptions. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.

    Best regards,

    Plugin Author Jawada

    (@jawada)

    1 year, 12 months ago

    Hello @kira7 ,

    Since we haven’t received a response from you in over two weeks, we’re marking this thread as resolved. If you require any further assistance, please don’t hesitate to reach out. We’re here to help.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Critical error when your plugin is used’ is closed to new replies.