Critical Error While Viewing Cart

  • Resolved alphawine

    (@alphawine)


    8 months, 1 week ago

    Hello ShopLentor team,

    I have been facing an issue with my website – when I click on View Cart, the web page says that the website has encountered a critical error.

    This is the error message that appeared on QueryMonitor:

    Uncaught Error: Class “EverCompareFrontendManage_Compare” not found
    in /home/customer/www/alphawine.sg/public_html/wp-content/plugins/woolentor-addons-pro/classes/class.cart_page.php on line 274

    1. WooLentor_Cart_Page::compare_button(array)wp-content/plugins/woolentor-addons-pro/wl-woo-templates/cart/cart-table-list-2.php:320
    2. include('/home/customer/www/a...art-table-list-2.php')wp-content/plugins/woolentor-addons-pro/includes/addons/wl_cart_table_list.php:2831
    3. ElementorWooLentor_Shortcode_Cart_List::output(array, array, array, array)wp-content/plugins/woolentor-addons-pro/includes/addons/wl_cart_table_list.php:2744
    4. ElementorWoolentor_Wl_Cart_Table_List_Widget::render()wp-content/plugins/elementor/includes/base/controls-stack.php:2374
    5. ElementorControls_Stack::render_by_mode()wp-content/plugins/elementor/includes/base/widget-base.php:636
    6. ElementorWidget_Base::render_content()wp-content/plugins/elementor/includes/base/widget-base.php:774
    7. ElementorWidget_Base::print_content()wp-content/plugins/elementor/includes/base/element-base.php:492
    8. ElementorElement_Base::print_element()wp-content/plugins/elementor/includes/base/element-base.php:1453
    9. ElementorElement_Base::print_content()wp-content/plugins/elementor/includes/base/element-base.php:492
    10. ElementorElement_Base::print_element()wp-content/plugins/elementor/includes/base/element-base.php:1453
    11. ElementorElement_Base::print_content()wp-content/plugins/elementor/includes/base/element-base.php:492
    12. ElementorElement_Base::print_element()wp-content/plugins/elementor/core/base/document.php:1888
    13. ElementorCBDocument::do_print_elements(array)wp-content/plugins/elementor/core/base/document.php:1804
    14. ElementorCBDocument::print_elements(array)wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:466
    15. ElementorProMTDTheme_Document::print_elements_with_wrapper(array)wp-content/plugins/elementor/includes/frontend.php:1172
    16. ElementorFrontend::get_builder_content(1825, false)wp-content/plugins/elementor/core/base/document.php:1249
    17. ElementorCBDocument::get_content(false)wp-content/plugins/elementor/modules/library/documents/library-document.php:82
    18. ElementorMLDLibrary_Document::get_content(false)wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:167
    19. ElementorProMTDTheme_Document::get_content()wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:182
    20. ElementorProMTDTheme_Document::print_content()wp-content/plugins/elementor-pro/modules/theme-builder/documents/single-base.php:100
    21. ElementorProMTDSingle_Base::print_content()wp-content/plugins/elementor-pro/modules/theme-builder/classes/locations-manager.php:438
    22. ElementorProMTCLocations_Manager::do_location('single')wp-content/plugins/elementor-pro/modules/theme-builder/api.php:13
    23. elementor_theme_do_location('single')wp-content/themes/hello-elementor/index.php:19
    24. include('/home/customer/www/a...-elementor/index.php')wp-includes/template-loader.php:106
    25. require_once('/home/customer/www/a.../template-loader.php')wp-blog-header.php:19
    26. require('/home/customer/www/a...l/wp-blog-header.php')index.php:17

    May I know why I am experiencing this issue and how I can go about resolving this?|

    Happy to provide more information if necessary.

    Many thanks!

    Kind regards,

    Alpha Wine Team

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support kamal025

    (@kamal025)

    8 months ago

    Hi @alphawine ,

    Thank you very much for reaching out, and we’re really sorry for the inconvenience caused. This kind of issue is not supposed to happen.

    From the error message you shared, it seems that there may be a conflict with another third-party plugin or theme on your website. The feature you mentioned is part of the Pro version of our plugin.

    Could you please contact us through our support form so our team can investigate it properly?
    👉 https://woolentor.com/contact/

    Once you submit a ticket, our support team will look into the issue in detail and help you resolve it as quickly as possible.

    Best regards,
    Kamal

Viewing 1 replies (of 1 total)

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