critical error / white death

  • Resolved massageonwheels

    (@massageonwheels)


    5 years, 4 months ago

    When I activate Woocommerce plugin, my website gives a critical error. Only a backup restore let me reach my website again.
    Would love to know what to do about this.

    Error details:

    WordPress versie 5.6
    Huidig thema: SpaSalon Pro (versie 2.7.7)
    Huidige plugin: WooCommerce (versie 4.9.2)
    PHP versie 7.4.11

    Foutdetails
    ===========
    Een fout van het type E_ERROR werd veroorzaakt op regelnummer 44 van het bestand /home/deb118840/domains/massageonwheels.nu/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php. Foutmelding: Uncaught RuntimeException: Fout bij opslaan actie: Fout bij opslaan actie: Table ‘deb118840_wp1.wp_actionscheduler_actions’ doesn’t exist in /home/deb118840/domains/massageonwheels.nu/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44
    Stack trace:
    #0 /home/deb118840/domains/massageonwheels.nu/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL)
    #1 /home/deb118840/domains/massageonwheels.nu/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(177): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action))
    #2 /home/deb118840/domains/massageonwheels.nu/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_ActionFactory.php(84): ActionScheduler_ActionFactory->store(Object(Act

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 4 months ago

    Hi there 👋

    This kind of problem is usually caused by a conflict with your theme or with another plugin. Please restore a backup of your site and follow the steps below:
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps! 🙂

    Thread Starter massageonwheels

    (@massageonwheels)

    5 years, 4 months ago

    Thanks for reply.

    Unfortunately this wasn’t the problem.
    When I use heath check and troubleshooting plugin, no theme or plugin was the problem.
    I activate a default theme and did not get the critical error, neither with any plugin.
    But out of troubleshooting mode, when I activate woocommerce plugin, the same critical error came up.

    It’s the Woocommerce plugin itself what’s causing the problem. When I activate the plugin: Action Scheduler, the same critical error occurs.
    So what can I do next?

    Thread Starter massageonwheels

    (@massageonwheels)

    5 years, 4 months ago

    I just can’t activate the Woocommerce plugin. When I do I get the white dead error.

    I thought Woocommerce was active in throubleshooting mode, but it wasn’t.
    So I can’t test Woocommerce in troubleshooting mode, because it’s not active.

    Really, I don’t know what to do next.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    5 years, 4 months ago

    Hi @massageonwheels 👋

    The error is due to a table missing from your website. Here are the steps we use to resolve this. Please, make sure to work your way down the list only if the steps don’t fix it, so only go to #2 if #1 doesn’t fix it, etc.

    1. Activate and then deactivate the WooCommerce plugin.
    2. Try to run the WooCommerce Database update. You can find it by going to WooCommerce > Status > Tool > Update Database.
    3. Install the standalone Action Scheduler plugin here: https://github.com/woocommerce/action-scheduler/ (the green button there to download, and then install manually on your site as a plugin).
    4. Manually create the table in your WordPress database.

    Before you start

    First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.

    I hope that helps 🙂

    Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    5 years, 3 months ago

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

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