This problem may be a plugin or theme conflict. Please attempt to deactivate all plugins and switch to the default Twenty Twenty-Three theme. If the problem goes away, re-activate them one by one to identify the source of the problem.
If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to deactivate all plugins and change the theme for you while you’re still logged in without affecting normal visitors to your site.
Hi James,
Thanks for your reply! I installed Health Check, which detected following critical error: Page cache is not detected and the server response is too slow – but I am unsure whether that is related. I also tried what you suggested but unfortunately the error keeps popping up. I am now back to the original Neve theme. Where else could I look? Thanks so much again!
Ok, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.
If you’d like to manually make a backup of your site first, please follow the steps at https://ww.wp.xz.cn/documentation/article/wordpress-backups/
Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.
