Critical Errors Causing Website to Crash

  • Resolved supertrooper2

    (@supertrooper2)


    1 year ago

    I’m extremely disappointed with the lack of support and communication. Since I’ve had no success getting a response via your official website, I’m now reaching out here in the support forum.

    On 21 February (i.e. 3 days ago) I upgraded the Responsive Menu Pro on our production website version 3.1.24 with the version 4.5.1, which  we paid for on the same day via payment number 1497824. The website crashed giving the following error message:

    There has been a critical error on this website. 

    There are thousands of lines in the debug log (see below).

    Now I cannot even go back to version 3.1.24, which I purchased several years ago.

    Please get your technical staff to urgently contact me on kenmar.billington at hispeed.ch.

    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 253
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 222
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 234
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 243
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 248
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 222
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 187
    [21-May-2025 13:10:43 UTC] PHP Deprecated:  preg_match(): Passing null to parameter #4 ($flags) of type int is deprecated in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/vendor/twig/twig/lib/Twig/Lexer.php on line 191

    [21-May-2025 13:10:41 UTC] PHP Deprecated:  Return type of ResponsiveMenuPro\Container\Container::offsetExists($id) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/app/Container/Container.php on line 33
    [21-May-2025 13:10:41 UTC] PHP Deprecated:  Return type of ResponsiveMenuPro\Container\Container::offsetGet($id) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/app/Container/Container.php on line 16
    [21-May-2025 13:10:41 UTC] PHP Deprecated:  Return type of ResponsiveMenuPro\Container\Container::offsetSet($id, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/app/Container/Container.php on line 11
    [21-May-2025 13:10:41 UTC] PHP Deprecated:  Return type of ResponsiveMenuPro\Container\Container::offsetUnset($id) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /var/www/domain.com/news/wp-content/plugins/responsive-menu-pro/app/Container/Container.php on line 37

Viewing 1 replies (of 1 total)
  • dhanush22

    (@dhanush22)

    1 year ago

    Hi @supertrooper2 ,

    I hope you’re doing well, and I sincerely apologize for the delay in getting back to you.

    I understand that you’ve experienced some challenges following the recent upgrade to the Pro version, and I’m truly sorry for any inconvenience this may have caused to your website’s performance.

    Regarding your concern, our technical support team has reached out to you via email. Kindly check your inbox (including the spam/junk folder) for any recent communication from us.

    I’ve escalated your query and marked it as a high priority. Our team has already responded with further details, and we’re committed to resolving the issue as swiftly as possible.

    We genuinely value your feedback—it helps us continuously improve and deliver better solutions. If you haven’t received any update yet, please let me know, and I’ll personally follow up on your behalf.

    Our goal is to ensure you receive the best support experience possible, and we’re actively looking into alternate ways to assist you if needed.

    Thank you once again for your patience and cooperation.

    Best regards,
    Dhanush

Viewing 1 replies (of 1 total)

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