Critical Sendcloud Plugin Error when Sending Real Emails

  • fantasy1302

    (@fantasy1302)


    7 months, 1 week ago

    Hello Sendcloud team,

    On our live project [ redundant link deleted ] we have encountered two critical issues while using the Sendcloud | Smart Shipping Service (v2.4.5) plugin:

    1. Fatal Error when sending real WooCommerce emails (not only preview)

    The site records a fatal error every time WooCommerce email notifications for customers are generated (for example, the “Customer Processing Order” email).

    Error details:

    [ SNIP! ]

    In WooCommerce, they remain stuck with the status Pending payment and are not automatically switched to Cancelled / Failed,

    Previously (before installing/updating Sendcloud) WooCommerce correctly changed unpaid orders to Cancelled after the set time.

    • This topic was modified 7 months, 1 week ago by fantasy1302.
    • This topic was modified 7 months, 1 week ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    7 months, 1 week ago

    Copying that data here will not and cannot work here. It just creates a mess that has no value.

    Please use https://pastebin.com/ or https://gist.github.com/ or the like instead and share a link to that paste in reply here.

    developmentsendcloud

    (@developmentsendcloud)

    7 months, 1 week ago

    Hello,

    Thank you for reaching out! We are sorry to hear about the issues you are encountering.

    It appears you are using the old v1 plugin, for which our support is now limited.

    We highly recommend migrating to the new v2 plugin, which is actively supported and could resolve the errors you are experiencing. You can find the full instructions in our official WooCommerce V2 Migration Guide.

    While we strongly advise migrating, we will still happily take a look at your current issue. To investigate this further, please create a support ticket directly with our team so we can handle your case more efficiently.

    Thank you for your cooperation.

    Kind regards,

    The Sendcloud Team

Viewing 2 replies - 1 through 2 (of 2 total)

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