Critical Transfer Error

  • Resolved anthemevents

    (@anthemevents)


    4 years, 7 months ago

    Hi,

    I’m trying to use the migrator plugin and keep receiving the following Critical Transfer Error:

    Uncaught RuntimeException: SplFileInfo::getSize(): stat failed for /home1/trikidsc/public_html/wp-content/uploads/2018/01/Phillips_Utopia_Caps_WORD-495x245.webp in /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php:208 Stack trace: #0 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(208): SplFileInfo->getSize() #1 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(231): Siteground_Migrator_Directory_Service::get_directory_size('/home1/trikidsc...') #2 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-api-service.php(95): Siteground_Migrator_Directory_Service::get_wordpress_size() #3 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-transfer-service.php(263): Siteground_Migrator_Api_Service- in /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php on line 208

    My site and plugins are fully updated and I’m struggling to understand where to go next. Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Stoyan Georgiev

    (@stoyangeorgiev)

    4 years, 7 months ago

    Hey there @anthemevents,

    Would it be possible to provide the site URL? Also are there any errors present in the migrator-log which is located in the wp-content/siteground-migrator.log directory.

    Kind regards,
    Stoyan

    Thread Starter anthemevents

    (@anthemevents)

    4 years, 7 months ago

    Hi Stoyan,

    The site is http://www.trikids.ca but I’m waiting for my dev to provide the migratory log information. Will update when received.

    Thanks,
    Ryan

    • This reply was modified 4 years, 7 months ago by anthemevents. Reason: Fix link
    Thread Starter anthemevents

    (@anthemevents)

    4 years, 7 months ago

    Hi Stoyan,

    Just receieved the siteground-migrator.log file and have copied the information below:

    `[10-Oct-2021 17:33:11 UTC] INFO: Transfer started. Creating archives of files…
    [10-Oct-2021 17:33:11 UTC] INFO: Updating transfer id.
    [10-Oct-2021 17:33:11 UTC] INFO: Updating transfer psk.
    [10-Oct-2021 17:33:12 UTC] INFO: Critical Transfer Error
    [10-Oct-2021 17:33:12 UTC] ERROR: Array
    (
    [type] => 1
    [message] => Uncaught RuntimeException: SplFileInfo::getSize(): stat failed for /home1/trikidsc/public_html/wp-content/uploads/2018/01/Phillips_Utopia_Caps_WORD-495×245.webp in /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php:208
    Stack trace:
    #0 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(208): SplFileInfo->getSize()
    #1 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(231): Siteground_Migrator_Directory_Service::get_directory_size(‘/home1/trikidsc…’)
    #2 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-api-service.php(95): Siteground_Migrator_Directory_Service::get_wordpress_size()
    #3 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-transfer-service.php(263): Siteground_Migrator_Api_Service-
    [file] => /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php
    [line] => 208
    )

    [10-Oct-2021 17:39:32 UTC] INFO: Transfer started. Creating archives of files…
    [10-Oct-2021 17:39:32 UTC] INFO: Updating transfer id.
    [10-Oct-2021 17:39:32 UTC] INFO: Updating transfer psk.
    [10-Oct-2021 17:39:32 UTC] INFO: Critical Transfer Error
    [10-Oct-2021 17:39:32 UTC] ERROR: Array
    (
    [type] => 1
    [message] => Uncaught RuntimeException: SplFileInfo::getSize(): stat failed for /home1/trikidsc/public_html/wp-content/uploads/2018/01/Phillips_Utopia_Caps_WORD-495×245.webp in /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php:208
    Stack trace:
    #0 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(208): SplFileInfo->getSize()
    #1 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(231): Siteground_Migrator_Directory_Service::get_directory_size(‘/home1/trikidsc…’)
    #2 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-api-service.php(95): Siteground_Migrator_Directory_Service::get_wordpress_size()
    #3 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-transfer-service.php(263): Siteground_Migrator_Api_Service-
    [file] => /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php
    [line] => 208
    )

    [11-Oct-2021 03:15:35 UTC] INFO: Transfer started. Creating archives of files…
    [11-Oct-2021 03:15:35 UTC] INFO: Updating transfer id.
    [11-Oct-2021 03:15:35 UTC] INFO: Updating transfer psk.
    [11-Oct-2021 03:15:36 UTC] INFO: Critical Transfer Error
    [11-Oct-2021 03:15:36 UTC] ERROR: Array
    (
    [type] => 1
    [message] => Uncaught RuntimeException: SplFileInfo::getSize(): stat failed for /home1/trikidsc/public_html/wp-content/uploads/2018/01/Phillips_Utopia_Caps_WORD-495×245.webp in /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php:208
    Stack trace:
    #0 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(208): SplFileInfo->getSize()
    #1 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(231): Siteground_Migrator_Directory_Service::get_directory_size(‘/home1/trikidsc…’)
    #2 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-api-service.php(95): Siteground_Migrator_Directory_Service::get_wordpress_size()
    #3 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-transfer-service.php(263): Siteground_Migrator_Api_Service-
    [file] => /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php
    [line] => 208
    )

    [11-Oct-2021 23:02:07 UTC] INFO: Transfer started. Creating archives of files…
    [11-Oct-2021 23:02:07 UTC] INFO: Updating transfer id.
    [11-Oct-2021 23:02:07 UTC] INFO: Updating transfer psk.
    [11-Oct-2021 23:02:09 UTC] INFO: Critical Transfer Error
    [11-Oct-2021 23:02:09 UTC] ERROR: Array
    (
    [type] => 1
    [message] => Uncaught RuntimeException: SplFileInfo::getSize(): stat failed for /home1/trikidsc/public_html/wp-content/uploads/2018/01/Phillips_Utopia_Caps_WORD-495×245.webp in /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php:208
    Stack trace:
    #0 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(208): SplFileInfo->getSize()
    #1 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php(231): Siteground_Migrator_Directory_Service::get_directory_size(‘/home1/trikidsc…’)
    #2 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-api-service.php(95): Siteground_Migrator_Directory_Service::get_wordpress_size()
    #3 /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-transfer-service.php(263): Siteground_Migrator_Api_Service-
    [file] => /home1/trikidsc/public_html/wp-content/plugins/siteground-migrator/includes/class-siteground-migrator-directory-service.php
    [line] => 208
    )`

    Hope this is helpful, thanks so much!

    Ryan

    Thread Starter anthemevents

    (@anthemevents)

    4 years, 7 months ago

    Resolved on my own.

Viewing 4 replies - 1 through 4 (of 4 total)

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