Hello @dennycy
Thank you for reaching out. I’m Richard from the Elementor Team, and I hope you are doing well. I’m sorry to hear about the issues you’re experiencing.
Can you please elaborate on the steps that lead to the critical error? As the issue appears to be specific to the installation, please consider reinstalling Elementor, deactivating all other plugins, and switching the theme to Hello. Make sure you have a backup in place before proceeding.
The path suggests something with the AI not working. Is this correct?
Looking forward to your reply.
Kind regards,
I found this in the WooCommerce fatal error logs. I couldn’t identify which page was affected by this error, but I don’t use any AI features.
Plugin Support
Milos
(@miloss84)
Hi there,
Thanks for contacting us and hope you are doing well and having a great day.
If you find this error in your woocommerce fatal error logs, you will need to rule out the possibility of a plugin or theme conflict. Please deactivate all your plugins (besides Elementor). If it solves the issue, reactivate them one by one to find the culprit.
If you find that some third-party plugin is causing this, we highly recommend that you report this issue to the support team for this plugin, so they may further troubleshoot and provide any recommendations (or possible fixes) to resolve this issue.
Should they need any help from us, they can open an issue on our Github account and our developers will be happy to assist. https://github.com/elementor/elementor/issues
For reference: What do we Support?
I am looking forward to hearing back from you soon.
Kind regards,
I have got the same error too.
2025-11-17T01:45:58+00:00 Uncaught Error: Call to a member function get_gallery_image_ids() on bool in /var/www/html/domain/wp-content/plugins/elementor/modules/ai/module.php:351
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This reply was modified 6 months, 3 weeks ago by
jessie1030.
Plugin Support
Milos
(@miloss84)
Hi there,
Thank you for you feedback.
Can you try to deactivate the ai feature from the user part and see will the error disappear.
Video – https://www.loom.com/share/ae4e1cc309b94328bc5e59e30c4a0edd
Looking forward hearing from you.
Kind regards,
