Critical Website Error

  • wmgcoleman

    (@wmgcoleman)


    1 year ago

    My company website has been showing a ‘There has been a critical error’ message on our home page for who knows how long. I just discovered this yesterday.

    I don’t know anything about php or mysequel or anything related to website coding. I just need this fixed ASAP

    My email address is [removed by moderator] Please help!

    William

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter wmgcoleman

    (@wmgcoleman)

    1 year ago

    Screen shot of my issue (I think):

    Eco-Asset Solutions and Innovations | EASI

    • This reply was modified 1 year ago by wmgcoleman.
    corrinarusso

    (@corrinarusso)

    1 year ago

    You will need to login to the website, and turn off all plugins and turn them back on one by one, refreshing the page each time until you come across the conflict.

    Also, if you login to the host, there should be more information available to you in your php (or apache) error logs. If you don’t know where these are located, just ask support at your host.

    Moderator threadi

    (@threadi)

    1 year ago

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://ww.wp.xz.cn/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

Viewing 3 replies - 1 through 3 (of 3 total)

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