• Resolved WebFurnace

    (@webfurnace)


    Hi,

    We have received the error of css file could not be saved. It started occurring after using the re-create plugin feature.

    Here are some methods we tried which didn’t resolve the issue:

    • Disconnecting and reconnecting the profile
    • Updating the plugin
    • Updating other plugins
    • Uninstalling and reinstalling the plugin

    The website is an elementor website.

    Screenshot here: https://snipboard.io/vwVyh8.jpg

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter WebFurnace

    (@webfurnace)

    To add, this error was received after step 3, selecting the style of the plugin:

    trustindex Error with wp_remote_post, error message:
    cURL error 28: SSL connection timeout

    After refreshing the page or going to another page and coming back, the css could not be saved error appears instead.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @webfurnace !

    Please send us the whole troubleshooting text!

    https://snipboard.io/jbQgkG.jpg

    https://snipboard.io/JIlY2m.jpg

    Feel free to write us, if you need further assistance,

    Trustindex

    Thread Starter WebFurnace

    (@webfurnace)

    Oops, apologies. Here’s the text:

    URL: https://offers.tropicalgazebos.com.au
    MySQL Version: 8.0.37
    WP Table Prefix: wp_
    WP Version: 6.5.5
    Server Name: offers.tropicalgazebos.com.au
    Cookie Domain: offers.tropicalgazebos.com.au
    CURL Library Present: Yes
    CSS path: /home/ac4iwyu/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 7.4.33
    Memory Usage: 9.63MB
    Memory Limit: 1024M
    Max Upload Size: 100M
    Max Post Size: 100M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 600 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 11.9
    Options:
    active: 1
    version: 11.9
    page-details: Array
    (
    [id] => ChIJtzogLRWxEmsRGjCq-5OnZgc
    [name] => “Tropical Gazebos And Bali Huts”
    [avatar_url] => https://lh3.googleusercontent.com/-YukoqbvqXYg/AAAAAAAAAAI/AAAAAAAAAAA/mXrZDdaqBKk/s160-c-k-mo/photo.jpg
    [write_review_url] => https://www.google.com/maps/place//data=!4m3!3m2!1s0x6b12b1152d203ab7:0x766a793fbaa301a!12e1
    [address] => 25 Violet St, Miranda NSW 2228, Australia
    [rating_number] => 40
    [rating_score] => 5
    )

    subscription-id: 
    proxy-check: 
    style-id: 13
    review-content: <div class="ti-widget" data-layout-id="13" data-set-id="" data-pid="" data-pager-autoplay-timeout="6" data-review-target-width="275" data-language="en" > <div class="ti-widget-container ti-col-4"> <div class="ti-footer source-%platform%"> <div class="ti-row"> <div class="ti-profile-img"> <img src="PLATFORM_URL_LOGO" alt="%site_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %site_name%</div> <span class="ti-stars"><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span><span class="ti-star e"></span></span> <div class="ti-rating-text"> <span class="nowrap"><strong>RATING_NUMBER PLATFORM_NAME reviews</strong></span> </div> <!-- HEADER-BUTTON-START<div class="ti-header-write-btn-container"> <a href="%footer_link%" class="ti-header-write-btn" role="button" aria-label="Write a review to %platform%" target="_blank" rel="noopener" >Write a review</a> </div> HEADER-BUTTON-END --> </div> </div> </div> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next" aria-label="Next review" role="button"></div> <div class="ti-prev" aria-label="Previous review" role="button"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name"> %reviewer_name% </div> <div class="ti-date">%created_at%</div> </div> </div> <span class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></span> <div class="ti-review-text-container ti-review-content"><!-- R-CONTENT -->%text%<!-- R-CONTENT --></div> <span class="ti-read-more" data-container=".ti-review-content" data-collapse-text="Hide" data-open-text="Read more" ></span> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-line"> <div class="dot"></div> </div> <div class="ti-footer-filter-text"><!-- FOOTER FILTER TEXT --></div> </div> </div> </div> 
    filter: 
    scss-set: dark-background
    lang: en
    no-rating-text: 0
    dateformat: 
    rate-us-feedback: 
    verified-icon: 0
    enable-animation: 1
    show-arrows: 1
    content-saved-to: 
    show-reviewers-photo: 1
    download-timestamp: 1720852224
    widget-setted-up: 1
    disable-font: 0
    show-logos: 1
    show-stars: 1
    load-css-inline: 
    align: 
    review-text-mode: 
    amp-hidden-notification: 
    review-download-token: dc5fe0a208
    review-download-inprogress: 
    review-download-request-id: c884fd561218g304
    review-download-modal: 0
    review-download-is-connecting: 
    review-manual-download: 
    reply-generated: 
    footer-filter-text: 0
    show-header-button: 0
    reviews-load-more: 1
    activation-redirect: 
    notifications: Array
        (
            [not-using-no-connection] => Array
                (
                    [timestamp] => 1720075523
                    [active] => 
                    [do-check] => 
                )
    
            [rate-us] => Array
                (
                    [active] => 1
                    [timestamp] => 1720075523
                )
    
            [not-using-no-widget] => Array
                (
                    [active] => 
                    [timestamp] => 1719996362
                )
    
        )
    
    update-version-check: 11.9
    ab-rand: 3
    top-rated-type: 
    top-rated-date: 

    Reviews: Array
    (
    [0] => stdClass Object
    (
    [id] => 1
    [hidden] => 0
    [user] => Emilie Capes
    [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocK4lCOqCoTjeY8km5aGstzCpMrlgJRpe79LQAsCNDf0_9BkwA=s120-c-rp-mo-br100
    [text] => Marcello did a great job repairing a leaking roof, re-waterproofing an upstairs balcony and replacing a rotten handrail. They were quick to diagnose the issue (which others had looked at and could not figure out!) and completed the job with great care. His communication was great, always keeping me in the loop throughout the process with no hidden surprises. Thanks Marcello and team!
    [rating] => 5.0
    [highlight] =>
    [date] => 2024-06-24
    [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURMOE5UamZBEAE
    [reply] =>
    )

        [1] => stdClass Object
            (
                [id] => 2
                [hidden] => 0
                [user] => Bob Cooke
                [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocK8Dp4jEdkF0_NuTxN9BdTxJ7jbF9AYTC5Dv8XwoJjPaPCV1Q=s120-c-rp-mo-br100
                [text] => Delighted with the recent Gazebo roof re-thatch.Marcello was very professional, courteous, an excellent tradesman. The before and after pictures provided 👍
                [rating] => 5.0
                [highlight] => 
                [date] => 2024-06-23
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNMNjZ5VkJnEAE
                [reply] => 
            )
    
        [2] => stdClass Object
            (
                [id] => 3
                [hidden] => 0
                [user] => Shilpi N
                [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjWiZ4wQsqp9AkrdKhfxWmk9cf0BxIxPtcEdcNP7DqH2J-Gx9OzD=s120-c-rp-mo-br100
                [text] => Excellent work! Very professional job
                [rating] => 5.0
                [highlight] => 
                [date] => 2024-05-29
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUbjYyUVpBEAE
                [reply] => 
            )
    
        [3] => stdClass Object
            (
                [id] => 4
                [hidden] => 0
                [user] => Sahal Sido
                [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjUL3lFv64doj4YhLVwAbhUcjI-1OO3WAc-wZjlFWvuo3AAqlQs=s120-c-rp-mo-br100
                [text] => Our pool side deck was falling apart Marcello and his team from start to finish went above and beyond not to mention there workman ship was well above expected very happy for choosing these guys and would not reccomend looking any where else !thank you again guys !!
                [rating] => 5.0
                [highlight] => 
                [date] => 2024-05-18
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNUM2JDdk5REAE
                [reply] => 
            )
    
        [4] => stdClass Object
            (
                [id] => 5
                [hidden] => 0
                [user] => Sonia Armytage
                [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjULXHBVkR9ex-wvdiT_MDlfwPD3Ehg3sWIWNpai1TAo23HOHHBT=s120-c-rp-mo-br100
                [text] => Marcello was fast, skillful and lovely, and our new hut 'hair' looks amazing! Our retreat guests are enjoying relaxing in the shade, and seeing the beautiful workmanship.
                [rating] => 5.0
                [highlight] => 
                [date] => 2024-03-22
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUQ5dDZYMGRREAE
                [reply] => 
            )
    
        [5] => stdClass Object
            (
                [id] => 6
                [hidden] => 0
                [user] => Adrina Atamian
                [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocJ_H_wQS2Ap8nmkrA3dSL6iACa4kRoTXCCsYEvb6bRHNBTtwg=s120-c-rp-mo-br100
                [text] => My 15 year old pool side Cabana was in desperate need of a new roof. The team at Tropical arrived on time & finished the entire thing in one day. Very efficient and great job
                [rating] => 5.0
                [highlight] => 
                [date] => 2024-02-12
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNkdE12bmVREAE
                [reply] => 
            )
    
        [6] => stdClass Object
            (
                [id] => 7
                [hidden] => 0
                [user] => Kerry hunter
                [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocLpNLuP8-3DFjxnIjqm0wOs-IWyH7209kRAKodH79Zy7nBSYg=s120-c-rp-mo-br100
                [text] => A very professional job. I would recommend this business to anyone who would require a new thatch roof.
    Nothing is too difficult and Marc is so obliging.
                [rating] => 5.0
                [highlight] => 
                [date] => 2024-02-09
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURLcHNPTFBnEAE
                [reply] => 
            )
    
        [7] => stdClass Object
            (
                [id] => 8
                [hidden] => 0
                [user] => Glenn Salkeld
                [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocLRV6Y4Wn-Op5p1imDNzQqi0B0v_dKzHwpwvHD3IFS4_tdd9A=s120-c-rp-mo-br100
                [text] => Marcello and his team delivered the goods. Our pool was undergoing an extensive refurbishment and it was time to replace the decking around the pool and install a new glass fence. Removing the old deck revealed a badly decayed wooden foundation. A quick fix would have been cheaper but we wanted a high quality deck that would go the distance. Marcello delivered in spades. The TEX composite decking looks brilliant as does the new glass fence. Marcello is a dedicated and talented carpenter. Thanks mate for a great job.
                [rating] => 5.0
                [highlight] => 
                [date] => 2023-11-23
                [reviewId] => ChdDSUhNMG9nS0VJQ0FnSUNsNWVtdm9nRRAB
                [reply] => 
            )
    
        [8] => stdClass Object
            (
                [id] => 9
                [hidden] => 0
                [user] => Gareth Cooper
                [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjXBb5_V6R2sZCeUCvrLn8cvAoKxhqVLbOYXd-_nW26-X9ufahQ=s120-c-rp-mo-br100
                [text] => Amazing workmanship iv never seen lads work as hard after a re roof on my Bali hut in and out in two days perfect work and my garden was cleaner than when they arrived
                [rating] => 5.0
                [highlight] => 
                [date] => 2023-11-16
                [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNsMnV2N1V3EAE
                [reply] => 
            )
    
        [9] => stdClass Object
            (
                [id] => 10
                [hidden] => 0
                [user] => karen largey
                [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocLrulNyec0skpXIPalYgG8YJYJdDpy792xl-b5Nad9nAP1jDA=s120-c-rp-mo-br100
                [text] => Great professional people!!! Marcello and staff!! Would highly recommend!!
                [rating] => 5.0
                [highlight] => 
                [date] => 2023-11-11
                [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURGNzYyVHhRRRAB
                [reply] => 
            )
    
    )

    CSS:

    Active Theme: Hello Elementor 3.1.0
    Plugins:
    Elementor (3.22.3 – active)
    Elementor Pro (3.22.1 – active)
    Rank Math SEO (1.0.222 – active)
    Redirection (5.4.2 – active)
    SMTP2GO – Email Made Easy (1.8.2 – active)
    Widgets for Google Reviews (11.9 – active)
    Yoast Duplicate Post (4.5 – active)

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Thanks, we’ll check it!

    Thread Starter WebFurnace

    (@webfurnace)

    Hi, just bumping this thread. Is there any sort of hot fix I can apply for the plugin to work?

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi!

    In the next version of the plugin, this issue will be resolved!

    Please try reconnecting the URL in the meantime!

    Thanks for your feedbacks and your patience!

    Trustindex Team

    Thread Starter WebFurnace

    (@webfurnace)

    Thank you. Last time while troubleshooting we tried that and it didn’t work but today we updated a few plugins and reconnected and now it’s working again. The plugins we updated were the elementor ones so maybe there was a conflict there.

    Appreciate the help though!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @webfurnace !

    Thanks for the update!

    Let us know if you need any further help!

    Trustindex Team

Viewing 8 replies - 1 through 8 (of 8 total)

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