css files gone!

  • mlee1013

    (@mlee1013)


    13 years, 8 months ago

    Hi. Really need some help here. I was hired to do seo n minor modifications to a site, beoceanfit.com. The old designer moved to another country n will not give us the login info to access hosting account. It appears there was a malicious attack to the site 5 days ago. The intruders removed the css files. I have tried talking w the hosting company and they will not help at all! Will not give us access at all even tho I explained our situation…I’m lost guys.. really want to b able to have a solution for my client by Mon. But I’ve run out of options.. Any thoughts, ideas or suggestions will be very much appreciated! Thank u!!

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  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    13 years, 8 months ago

    Can you use another theme for now?

    Clayton James

    (@claytonjames)

    13 years, 8 months ago

    I was hired to do seo n minor modifications to a site,…
    …The old designer moved to another country n will not give us the login info to access hosting account… I have tried talking w the hosting company and they will not help at all! Will not give us access at all even tho I explained our situation..

    Presumably, the folks who hired you would own the hosting account. That means they pay the bill – not the former designer – and would have access to the ftp and cPanel information you need to take complete control of the site. If that information has been changed, then the responsibility rests completely in your clients hands at this point.

    The actual owner of the site (hosting account) needs to contact the hosts support group, verify the account ownership, and then change all account access credentials. That will need to include all of their WordPress admin accounts.

Viewing 2 replies - 1 through 2 (of 2 total)

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