CSS problem with the jet woo builder plugin

  • Resolved rodman38

    (@rodman38)


    5 years ago

    Hi @mateithemeisle,

    I am using the “jet woo builder” plugin from the crocoblock team, and I have CSS problems when I try to create custom templates, for example the Woocommerce “checkout” page, I have this message :

    The style and view of this widget is often affected by your theme and plugins. If you experience any such issue, try to switch to a basic theme and deactivate related plugins.

    I have a child theme, I tried to activate the parent theme but I have the same problem.
    How to solve ?

    • This topic was modified 5 years ago by rodman38.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Mat

    (@mateithemeisle)

    4 years, 12 months ago

    Hello @rodman38,

    Thank you for using Neve!

    This seems like a plugin conflict might happen on your webpage. You could try to de-activate all plugins then re-activating them one by one while checking to see if the issue persists until you find the one causing trouble.

    If that didn’t work can you please provide some screenshots and the website URL of where the issue is happening so we can try and troubleshoot further?

    Thank you and have an amazing day!

    Thread Starter rodman38

    (@rodman38)

    4 years, 12 months ago

    I changed the theme and everything is working now !

    • This reply was modified 4 years, 12 months ago by rodman38.
    Mat

    (@mateithemeisle)

    4 years, 11 months ago

    Hello @rodman38 ,

    We’re sorry to hear that you decide to move to another theme, we try to keep our theme as fast and light as possible and it’s actually one of the fastest themes currently in the market.

    In your case, as there is some conflict it would be needed to check the server log for the specific errors that were thrown to better understand what could have been the reason, maybe it’s just some server limit that was being hit but it could be many different reasons so it requires further investigation.

    We appreciate your feedback and if you have any advice we are always happy to forward the feedback to our developers.

    Thank you once again and we hope to see you back using the Neve theme in the future!

Viewing 3 replies - 1 through 3 (of 3 total)

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