csv import stuck on importing

  • Resolved gilean

    (@gilean)


    2 weeks, 2 days ago

    Hi, i’m trying the free version of the plugin but i encountered an error. If i try to import a csv with the orders to automatically assign shipment code , the UI stays stuck on importing.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor satishzorem

    (@satishzorem)

    2 weeks, 1 day ago

    Hi @gilean ,

    Thanks for reaching out.

    Could you please check by keeping only WooCommerce and the AST (free) plugin active, and temporarily deactivate all other plugins to rule out any conflict?

    Also, while importing the CSV, please follow these steps to check for errors:

    Right-click on the page and click Inspect

    1. Go to the Console tab
    2. Start the CSV import again
    3. Check if any red error messages appear

    If possible, please share a screenshot of the console along with the issue so we can investigate further.

    Looking forward to your update.

    Best regards,
    Satish

    Thread Starter gilean

    (@gilean)

    2 weeks ago

    no errors at all guys, all plugin are disabled except for woocommerce.

    Plugin Author gaurav1092

    (@gaurav1092)

    2 weeks ago

    Hi @gilean,

    Thank you for confirming that. Since there are no console errors and all plugins are disabled except WooCommerce, could you please let us know how many entries/rows are in your CSV file?

    Also, if possible, please share a sample of your CSV file (with a few rows) so we can check if the format is correct.

    Best regards,
    Satish

Viewing 3 replies - 1 through 3 (of 3 total)

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