CSV UTF-8 Export Not Working In Formidable Form

Resolved sinapars
(@sinapars)

4 years, 1 month ago
I raised this issue in your forum and in order for it to reach your developers, I need to raise it here as well.
https://connect.formidableforms.com/question/category/general-questions/csv-utf-8-export-not-working-in-formidable-form/

Hi
Unfortunately, it is not possible to get output with UTF-8 encoding for languages such as Persian and Arabic, both in the Import and Export menu and in the Enteries menu and Download CSV button.
Even with this hook, the problem is not solved:
```
add_filter('frm_csv_format', 'set_frm_csv_format');
function set_frm_csv_format(){
  return 'utf-8';
}
```
Picture:

View post on imgur.com

https://pasteboard.co/cCiJbJ6AwHTs.png
Yes, Exporting from the entries page defaults to UTF-8 but it does not work in practice !! That’s why I used the suggested hook

And this is a bug and I do not know why this plugin with this age is still not able to get output in Excel (xlsx) format !!!

Do you have a solution to this problem? Or should we migrate for such a simple possibility that all the same plugins are in the basic plans?

Please do not say this is not a problem or bug

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support Njones35
(@njones35)

4 years, 1 month ago

Hi @sinapars

I’m afraid that we can only support our free plugin here. For support with hooks or premium features can you please open a ticket in our helpdesk here: https://formidableforms.com/new-topic/

Thank you!

Thread Starter sinapars
(@sinapars)

4 years, 1 month ago

Hi @njones35
Okay, put the hook discussion aside.
I try to express the problem correctly and help to solve it.
In the free version, there is the ability to get Entries Export, right?
https://pasteboard.co/LkgVOaXh2BfY.png
There I specified that the export must be UTF-8, but in practice, according to the photo I sent you, it does not work properly in languages such as Arabic and Persian.
Picture:

View post on imgur.com

https://pasteboard.co/cCiJbJ6AwHTs.png
You can use this text to fill out the form and check the problem:

سلام این متن برای تست می باشد
تست

Thread Starter sinapars
(@sinapars)

4 years, 1 month ago

This problem has existed for many years and we hope that it will be solved by presenting each version, but unfortunately this problem has not been solved until today
If this problem is solved in the free version, it will be solved in all versions as well as the files sent in the email attachment
Or I suggest adding the possibility of outputting in Excel xlsx format to solve the root of this problem because there are problems with encoding in CSV format

Plugin Support Njones35
(@njones35)

4 years, 1 month ago

@sinapars

Most export issues are simply caused by bad encoding, but I would like to investigate this further for you.

Could you please open a ticket in our helpdesk and include a sample of text in your language that you are unable to export correctly? This will help us test your issue.

Best,
Thread Starter sinapars
(@sinapars)

4 years, 1 month ago
@njones35 Thanks for response
Certainly dear njones35 , Where exactly should I do this?
Where is the meaning of help desk?

Meanwhile, the characters are stored correctly in the database and there is no problem in the display, only this problem exists on the CSV export.
- This reply was modified 4 years, 1 month ago by sinapars.
Plugin Support Njones35
(@njones35)

4 years, 1 month ago

You can use the form here to open a ticket in our helpdesk: https://formidableforms.com/new-topic/

Thank you!

Thread Starter sinapars
(@sinapars)

4 years, 1 month ago

Done @njones35
How can I track the result?
BR

Plugin Support Njones35
(@njones35)

4 years, 1 month ago

I have seen your ticket & replied already.

Best,

Viewing 8 replies - 1 through 8 (of 8 total)

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