Hello @jsollows,
One of these actions may help you:
- Go to WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings, then change the “Use WordPress HTTP API” option and Save Changes.
- Check if our IPs are available from your web server using this guide: https://cleantalk.org/help/cleantalk-servers-ip-addresses (refer to points 1-3).
- Verify if CURL support and
allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or hosting provider about this.
After performing each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears, and then refresh the page.
Does it help?
Hello,
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.