cURL error 77

  • Resolved fence87

    (@fence87)


    4 weeks ago

    I have no idea what this error found in my wordpress admin>settings>Anti-Spam notifications is all about: “Error occurred while checking account status. cURL error 77: error setting certificate verify locations: CAfile: /home/sudlersv/public_html/wp-includes/Requests/src/../certificates/cacert.pem CApath: none”

    The license shown in my CleanTalk account for the site involved https://sudlersvillemeats.com/ shows the same license key that I have entered in my wordpress admin for the plugin settings.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 weeks, 6 days ago

    Hello @fence87,

    One of these actions may help you:
    1) Check if our IPs are available from your web server: https://cleantalk.org/help/cleantalk-servers-ip-addresses#anti-spam.
    2) Check if CURL support and allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or hosting provider about this.
    3) WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → change the “Use WordPress HTTP API” option → Save Changes.

    After each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears and refresh the page. Is there a result?

    webteam

    (@webteam_tebbens)

    3 weeks, 6 days ago

    Hi @fence87
    Same error here, no changes in configuration made.
    I went to my account on anti spam cloud, copied the key and paste it in the field in the settings. The key looks exact te same, but it solved the issue… 🙂

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 weeks, 6 days ago

    Hello @webteam_tebbens,

    Glad to hear the issue is solved for you.

    webteam

    (@webteam_tebbens)

    3 weeks, 3 days ago

    @dimitrycleantalk the issue is back again. After putting a space behind the key, deleting it, and pressing the button to verify, it is gone.
    Any suggestions, why the Cleantalk Anti-Spam plugin repeatedly shows the error message “Error occurred while checking account status. cURL error 77: error setting certificate verify locations: CAfile: /home/sudlersv/public_html/wp-includes/Requests/src/../certificates/cacert.pem CApath: none” and displaying red crosses on all protection functions? While having the correct key stored in it’s database?

    I see no cacert.pem file in the certificates directory mentioned in the error. Also not after validation the (existing) key. And the certificates directory has 755 access rights, and has no changes since juni 2025.

    Perhaps

    Thanx!

    • This reply was modified 3 weeks, 3 days ago by webteam. Reason: Additional info
    Plugin Support denisxam

    (@denisxam)

    3 weeks, 3 days ago

    Hello @webteam_tebbens,

    We need additional details about your website. Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 weeks, 6 days ago

    It appears that changing the ‘Use WordPress HTTP API’ option solved the problem. So I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 6 replies - 1 through 6 (of 6 total)

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