• I suspect that my custom audiences are not actually working and I would love to get help on this.

    This is the error I see in the logs “Please, connect your facebook account to make operations to the custom audiences of your Ad account.”

    I have connected everything and everything looks fine from the dash board to where it says all green and everything my facebook account and pixel.

    Im not sure what seems to be the issue but on all my sites which are 3 I am getting the same message in the logs.

    “Please, connect your facebook account to make operations to the custom audiences of your Ad account.”

    Also the custom audiences don’t show anything so I’m not really sure if pixel caffeine is actually sending that to FB

    Here is the log

    ---- Report: 2019-09-02T17:55:12+00:00 ----
    
    Exception: PixelCaffeine\Admin\Exception\FBAPIException
    
    --------------------
    
    Message: Please, connect your facebook account to make operations to the custom audiences of your Ad account.
    
    ---- Context ----
    
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                        [DomainPath] => /i18n/languages/
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        [code] => 401
        [$_REQUEST] => Array
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        [response] => 
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    ---- Serialized Context ----
    
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Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter kviruss

    (@kviruss)

    I also reached out to Facebook to see why the custom audience is not working and they could not tell me why.

    Plugin Author Antonino Scarfì

    (@antoscarface)

    Hi,

    I investigated regarding this issue and I discovered that the log appears after each scheduled task running, for a mistake (so, no real need to log in again).

    Discarding this, the custom audiences should work without any problem and the log message is not related to the custom audiences management.

    I’ll set up a fix for this issue for the next release! 🙂

    Thanks for reporting.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Custom Conversions & Facebook Pixel issues’ is closed to new replies.