Custom Date Range not working

Resolved myshop
(@myshop)

3 years, 6 months ago

The custom date range picker seems to be broken ? When I goto Date Range and click custom, the calendar display is broken and therefore we cannot pick a custom date range. We are using v1.5.17.

We are running WP6.1.1

Viewing 5 replies - 1 through 5 (of 5 total)

(@ihereira)

Hello,

Can you please send us a screenshot of the issue? You can send screenshots via https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

Please also share a copy of your site’s System Status: It is located under WooCommerce > Status. Select “Get system report” and then “Copy for support”. That will help us to take a look at the configuration. Thanks.

Thread Starter

myshop

(@myshop)

3 years, 6 months ago

Hi Igor

Screenshot:
https://snipboard.io/dY5aq8.jpg

System Report:


### WordPress Environment ###

WordPress address (URL): xxx
Site address (URL):  xxx
WC Version: 7.1.0
REST API Version: ✔ 7.1.0
WC Blocks Version: ✔ 8.7.5
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU
External object cache: ✔

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.12
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 60000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.37-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 7.1.0
WC Database Prefix: wp_
Total Database Size: 1103.01MB
Database Data Size: 939.20MB
Database Index Size: 163.81MB
wp_woocommerce_sessions: Data: 17.02MB + Index: 1.02MB + Engine InnoDB
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wp_wdp_orders: Data: 0.36MB + Index: 0.19MB + Engine InnoDB
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### Post Type Counts ###

attachment: 20330
fusion_element: 22
fusion_form: 1
fusion_icons: 2
fusion_tb_layout: 2
fusion_tb_section: 3
lws-wre-event: 1
lws-wre-pool: 4
lws-wre-unlockable: 4
nav_menu_item: 133
oembed_cache: 34
page: 28
popup: 2
popup_theme: 8
post: 11
product: 2319
product_variation: 462
revision: 1130
shop_coupon: 13
shop_order: 16527
shop_order_refund: 38
user_request: 3
wc_order_email: 16
wc_order_status: 11
wcpb_product_badge: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (28) ###

AddressFinder: by AddressFinder – 1.5.4
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.1.7
Australia Post WooCommerce Extension: by WPRuby – 1.9.9
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.5
GTM4WP: by Thomas Geiger – 1.16.2
Email Marketing by SendX: by SendX – 1.0.1
Avada Builder: by ThemeFusion – 3.8.2
Avada Core: by ThemeFusion – 5.8.2
Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
Jetpack: by Automattic – 11.5.1
LiteSpeed Cache: by LiteSpeed Technologies – 5.3
Redirection: by John Godley – 5.3.5
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.6.5
Simple Banner: by Ryan Petersen – 2.12.2
WooCommerce Back In Stock Notifications: by WooCommerce – 1.4.1
WooCommerce Brands: by WooCommerce – 1.6.39
WooCommerce Offline Gateway: by SkyVerge – 1.0.2
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.17
WooCommerce Order Status Manager: by SkyVerge – 1.13.4
WooCommerce Shipment Tracking: by WooCommerce – 1.9.0
WooCommerce Table Rate Shipping: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 7.1.0
MyRewards: by Long Watch Studio – 4.9.8.1
Yoast SEO Premium: by Team Yoast – 19.5
Yoast SEO: by Team Yoast – 19.10
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP Pro: by WPForms – 3.6.1

### Inactive Plugins (2) ###

Popup Maker: by Popup Maker – 1.17.0
Product Badges: by 99w – 2.2.0

### Dropin Plugins (2) ###

maintenance.php: maintenance.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #767 - /store/store-with-sidebar/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #23059 - /terms-conditions/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 7.8.2
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/emails/admin-new-order.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Back In Stock ###

Database Version: 1.4.1
Loopback Test: ✔

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ✔ Next scheduled: 2022-11-25 03:14:12 +10:00
Options: ✔
Notes: 73
Onboarding: completed

### Action Scheduler ###

Complete: 11,778
Oldest: 2022-10-25 02:05:57 +0000
Newest: 2022-11-24 06:30:55 +0000

Failed: 1
Oldest: 2022-03-16 02:37:36 +0000
Newest: 2022-03-16 02:37:36 +0000

Pending: 5
Oldest: 2022-11-24 07:11:06 +0000
Newest: 2022-11-30 19:52:40 +0000

### Status report information ###

Generated at: 2022-11-24 16:35:14 +10:00

dmac

(@darrenmcentee)

3 years, 6 months ago

Hi, yes confirming this same issue on a client site.

Reproduce:

1 – Go to: analytics > revenue, i.e. … /wp-admin/admin.php?page=wc-admin&path=/analytics/revenue

2 – select “Date range” dropdown
3 – select custom tab

You get the following: https://snipboard.io/cphzMl.jpg
No console errors, but looks like css messed up.

Plugin Support

Paulina H. (a11n)

(@pehaa)

3 years, 6 months ago

Hey there,

Thank you for reporting this! Our developers are aware of this issue and are currently working on getting this fixed.
This bug has been reported on GitHub here:

* https://github.com/woocommerce/woocommerce/issues/35470

I would suggest subscribing to the report to keep posted for updates.

This reply was modified 3 years, 6 months ago by Paulina H. (a11n).

Plugin Support

Gabriel – a11n

(@gabrielfuentes)

3 years, 6 months ago

Hi there!

As the issue has already been reported and will be resolved in GitHub, I’m going to mark this thread as resolved. If you have any other questions about WooCommerce Google Analytics, please feel free to open a new topic!

Cheers.

Viewing 5 replies - 1 through 5 (of 5 total)

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