Custom feild data being cleared

  • Resolved Pt

    (@bncpeter)


    6 years, 7 months ago

    Hello,

    I’ve noted that when users who are already registered and logged in make a purchase via WooCommerce, data previously stored in UR fields is being cleared. Disabling the “Sync checkout registration” option seems to stop the issue from occurring but I want these fields shown during checkout.

    I have submitted a support ticket about this but thought I should post on the forum in case anyone else is having the same issue.

    Plugin version 1.7.3. I have the conditional logic, advanced fields and WooCommerce extensions installed.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Deepak Sharma

    (@sharmadpk03)

    6 years, 7 months ago

    Hi @bncpeter,

    We have received your query in email and as per the latest update, you mentioned the issue is solved by disabling the User Registration > Settings > WooCommerce > Sync checkout registration. So, I am resolving this ticket.
    Feel free to get back if you need further assistance.

    Regards!

    Thread Starter Pt

    (@bncpeter)

    6 years, 7 months ago

    Thanks for your reply, though I don’t consider the issue to be resolved. Activating one of the advertised features of a paid add-on shouldn’t disrupt the behavior of the core plugin.

    While I can disable Sync checkout registration, doing so also removes UR fields from the WooCommerce checkout, meaning I’ll have to add them manually via functions.php. At that point, I might as well have not used the plugin to begin with.

    Deepak Sharma

    (@sharmadpk03)

    6 years, 7 months ago

    Hi @bncpeter,

    We admit that the issue is on our side and we are sorry for the inconvenience brought to you by it. But I want you to know that I have already asked the developer team to work on the issue and it is on top priority. And we assure you that we will fix this issue and we will let you know after the fixes are done. 

    Regards!

    Thread Starter Pt

    (@bncpeter)

    6 years, 7 months ago

    Thanks for your quick reply 🙂

    I’ll keep an eye out for updates.

    Deepak Sharma

    (@sharmadpk03)

    6 years, 7 months ago

    Hi @bncpeter,

    Apologies for getting back to you late but we are glad to let you know that the issue has been fixed and we have already pushed the update of the WooCommerce Add-on. I hope you have updated to the latest version.
    Please verify it from your side about the status of the issue and do let me know.

    Regards!

    Thread Starter Pt

    (@bncpeter)

    6 years, 7 months ago

    Thank you for the quick update,

    I’ve installed 1.1.3 and it seems to have fixed the problem. I’ve only performed one test with the new version, though. Will let you know if I have any further trouble.

    Cheers,
    Pt.

    Deepak Sharma

    (@sharmadpk03)

    6 years, 7 months ago

    Hi @bncpeter,

    Glad to know that we were able to assist you. It would be really helpful for us to grow if you could share your thoughts about our team and our plugin here https://ww.wp.xz.cn/support/plugin/user-registration/reviews/. Please let us know what you think. It will really motivate the team to work hard.

    Regards!

Viewing 7 replies - 1 through 7 (of 7 total)

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