Plugin Support
KJ
(@kjvextras)
Hi I am not sure I understand your issue – In order to best help, do you mind Enabling the Remote Diagnostics feature found in the plugin’s Settings tab. This allows the Mailchimp for WooCommerce development team to diagnose and fix the issue remotely. Then drop or URL so I can take a deep dive into what may be going on
Common issues: If products failing to sync to Mailchimp, this may occur due to plugin conflicts or specific product types, such as subscription-based products.
Test for Plugin Conflicts:
Temporarily disable all other plugins except WooCommerce and Mailchimp.
Check if the product sync issue resolves. If it does, re-enable the plugins one at a time to identify the conflicting plugin. Remember to test syncing after each plugin is reactivated.
Plugin Support
KJ
(@kjvextras)
Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further.
Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version v6.0, and track existing support tickets. Thanks again!
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